Dnata Airport Operations is the sole ground handling agent at Dubai International and has been pivotal in establishing the airport as a major global hub.
From humble beginnings, the airport has become the aviation and cargo capital of the Middle East and Dnata Airport Operations – one of the four divisions which make up Dnata - has been intrinsic to maintaining the momentum of its rapid growth.
In 2008, its 6100 employees served almost 130 airlines as the airport saw a nine per cent rise in traffic to 37.5 million passengers and a 9.4 per cent increase in cargo trade to 1.8 million tonnes. It also handled the world’s first commercial A380 flight.
In addition, Dnata Airport Operations played a key role in bringing services at the new state-of-the-art Terminal 3 online and will be fundamental in the airport reaching its target capacity of 70 million passengers a year.
Its passenger services team ensures travellers have a smooth journey from check-in to boarding and from landing to baggage collection, while its premium meet-and-greet service Marhaba eases more than 320,000 passengers a year through the process.
Ramp services - supported by a fleet of 3880 vehicles and a sophisticated control centre - can handle any size or type of aircraft and are trained to load, unload and clean planes with speed and efficiency.
Its baggage services operation, bolstered by the introduction of state-of-the-art tracking and carousel system which gives it a capacity of 7000 bags per hour, processed more than 45 million arrival and departure bags last year.
In addition, its technical services team provides 24/7 support, offering maintenance solutions for airlines, terminals and ground vehicles.