dnata Contact Centres is one the largest dedicated call centre units in the Middle East and offers unrivalled outsourcing services.
It has 1000 telephone lines manned by over 150 professional consultants who are fluent in 22 languages and handle an average of 140,000 calls a month.
The contact centre provides 24/7 customer support for all aspects of travel - from flight reservations and ticket purchases to hotel bookings and ground transportation.
Utilising the state-of-the-art dnata Front Office (DFO) CRM software, the contact centre maintains a comprehensive database of customer travel information in order to deliver a personalised, quick and convenient ticketing service to all its clients.
dnata also has regional contact centre operations in Saudi Arabia, Kuwait, Oman and Abu Dhabi. In 2008, dnata’s reach became global after it acquired the Mind Pearl Group.
Mind Pearl, which was set up by Swissair Group in 1999, gives dnata Contact Centres access to wider outsourcing markets in Barcelona, Brisbane and Cape Town. It has also enabled dnata to work with some of the biggest names in the airline industry such as American Airlines, Delta Airlines and Swiss International Airlines.