The award was presented by His Excellency Abdullah bin Touq Al Marri, Minister of Economy and Tourism and Chairman of the Board of Trustees of Majra, to Emirates' Deputy President and Chief Operations Officer, Adel Al Redha, under the patronage of His Highness Sheikh Mansour bin Zayed Al Nahyan, Vice President, Deputy Prime Minister and Chairman of the Presidential Court.

The Impact Seal – Platinum Tier is the UAE's highest federal recognition for organisations that have demonstrated outstanding performance and measurable impact across environmental, social and governance (ESG) practices. It follows a comprehensive assessment against Majra's evaluation metrics, spanning an organisation's CSR initiatives, sustainability practices, governance, and overall impact, alongside its alignment with the UN Sustainable Development Goals and UAE national priorities.

Adel Al Redha said: "The Emirates Group is proud to be recognised with the Platinum Impact Seal for the second consecutive cycle, and this award reaffirms and demonstrates our continued commitment to advancing sustainability and introducing innovative practices across our businesses. We recognise our responsibility to support and participate in solutions that contribute to the aviation’s environmental challenges, therefore we continue to focus on making progress and taking an active role where we can have a positive outcome: through practical environmental practices and projects, support for our communities, sound governance, and partnerships across our ecosystem aimed at practical solutions, in line with the UAE's national priorities."

The Emirates Group’s Environmental Sustainability Framework is built on three pillars: reducing emissions, consuming responsibly, and preserving wildlife and habitats.  Across these pillars, the Group strives to deliver value to people, communities and economies while aiming to continuously improve its environmental performance. Some initiatives over the last year include:

• Green Ops: The airline continues implementing its operational fuel efficiency programme, first established in 2016, to reduce fuel consumption and emissions through pilot training, data analytics, optimised flight routings, reducing engine taxiing, among others. In 2024–25, these initiatives saved over 98,000 tonnes of fuel and cut carbon emissions by more than 312,000 tonnes while maintaining safety.
• Sustainable Aviation Fuel (SAF): In 2025-2026, Emirates procured over 28,000 tonnes of SAF, leading to further reduction in emissions by more than 93,000 tonnes. The airline also signed an MoU with ENOC Group to explore and develop joint initiatives for the supply of Sustainable Aviation Fuel (SAF) to Emirates at its Dubai hub.
• Upcycling materials from the world’s largest retrofit programme: Fabrics and parts salvaged from the airline's retrofit programme have been upcycled into limited-edition luggage pieces, with proceeds supporting the Emirates Airline Foundation. In 2025, the airline launched the Aircrafted KIDS programme and has so far donated around 4,000 upcycled school bags to children’s organisations across Africa, Asia and the Middle East.
• Repurposing plastic: The airline continued its closed-loop recycling initiative for inflight meal service items, which have so far repurposed over 88,000 kilograms of damaged or unserviceable items into new products for use onboard.
• Clean energy: In October 2024, Emirates partnered with Etihad Clean Energy Development to install nearly 40,000 solar panels at Emirates Engineering Centre, supplying 37% of the facility’s energy and reducing annual CO₂e emissions by over 13,000 tonnes.
• Emirates Flight Catering (EKFC) biodigester: EKFC, the world’s largest flight catering facility, commissioned a large-scale, custom-built biodigester to enable on-site processing of organic waste. At full capacity, the biodigester is estimated to avoid more than 2,000 tonnes of carbon emissions annually.
• Fleet transformation: dnata is steadily replacing diesel-powered ground support equipment with hybrid, electric and, in the future, hydrogen-powered alternatives. As a result of its investments in recent years, more than 17% of its global fleet is now electrified.
• Alternative fuel adoption: dnata supports the use of lower-carbon fuels, including biodiesel, hydrotreated vegetable oil (HVO) and other emerging fuel alternatives. In the financial year 2025–26, dnata increased its global consumption of alternative fuels by 89% year-on-year. This progress builds on a landmark achievement in the UAE in 2024, when dnata transitioned all non-electric airside vehicles in Dubai to biodiesel, reducing CO₂-equivalent emissions by more than 3,500 tonnes annually.
• Investment in renewable energy: dnata continues to invest in renewable energy across its facilities, including the installation of solar photovoltaic systems and the adoption of renewable electricity tariffs. In the financial year 2025–26, its onsite solar systems generated 5,126 MWh of electricity, while a further 24,564 MWh was sourced through renewable energy tariffs globally. As a result, renewables accounted for 15% of dnata's total energy consumption.
• Waste reduction and resource efficiency: dnata is focused on reducing material consumption and waste, increasing recycling and reuse, and advancing circular solutions across its operations. In the financial year 2025–26, 47% of waste generated across dnata's global operations was diverted from disposal.

This year’s ceremony also marked the launch of the UAE Companies for Good 2031 Strategy, a national framework designed to strengthen private sector contributions to advance the UAE's Impact Economy and further enhance the country's CSR, ESG and sustainability ecosystem.

For more information about Emirates' and dnata's sustainability initiatives, visit: https://www.emirates.com/media-centre/connecting-tomorrow/ and https://www.dnata.com/en/sustainability/environmental-initiatives/

In the presence of His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive Emirates Airline and Group and His Excellency Dr Sultan Saif Al Neyadi, Minister of State for Youth Affairs; the MoU was signed by Yousuf Bin Lahej Al Falasi, Vice President Emiratisation and Government Partnerships at the Emirates Group and Khalid Mohammed Al Nuaimi, Director of the Federal Youth Authority.

Cornerstone of the local community  

His Highness Sheikh Ahmed bin Saeed emphasised the importance of empowering youth, recognising the need to forge partnerships with like-minded entities: “The young minds at the Emirates Group are invaluable to our organisation. They provide fresh perspectives that inspire positive change, fuelled by passion and contagious energy. This strategic partnership with the Federal Youth Authority reflects our Emiratisation team’s ongoing commitment to empowering youth, in line with the UAE’s National Youth Agenda 2031. We hope it will motivate our entire community to keep innovating, dream big, and further build on the successes of the Group.

Today’s youth are tomorrow’s leaders. We will continue to invest in them, ensuring they are future-ready to drive our nation’s achievements across all fronts - including travel and aviation.”

Emirati Youth Empowerment

His Excellency Dr. Sultan Al Neyadi, UAE Minister of State for Youth Affairs, stated: “This partnership reflects the enduring vision of the UAE's leadership, which recognises youth as the driving force behind the nation's future growth and progress. Guided by this belief, our national youth strategies empower young people with the resources and opportunities to unlock their potential and shape a sustainable future reflecting the UAE's ambitions and global leadership.

HE added: “The MoU between the Federal Youth Authority and the Emirates Group will establish a practical framework encouraging young Emirati talent to pursue careers in the aviation sector. This partnership will unlock a host of opportunities for professional growth and drive youth’s participation in pioneering national projects. We aim to nurture a generation of leaders and experts equipped with the skills and knowledge to steer the future of aviation with excellence, reinforcing the UAE's global leadership and elevating its international stature.” 

Joint initiatives

Under the MoU, the Emirates Group and the Federal Youth Authority will explore joint initiatives that empower, develop, and engage the Group’s community of Emirati youth, with the common objective of creating a robust pipeline of aviation leaders.

The two entities aim to organise bespoke training workshops, seminars and capacity-building programmes designed to attract and retain talented Emiratis, placing them in an array of roles within the Emirates Group’s business units and brands.

The Emirates Group’s Emirati community of youth will also benefit from access to the Federal Youth Authority’s nation-wide initiatives and projects to expand their connections, insights and expertise.

The establishment of the strategic partnership between the Emirates Group and the Federal Youth Authority was led by The Emirates Group Youth Council’s first cohort. Throughout their tenure, the eleven members of the Emirates Group Youth Council have been actively involved in working towards the objectives of the UAE’s National Youth Strategy, from organising a Youth Summit to supporting Aviation Future Week 2024 and a host of other events and initiatives. Earlier this year, the cohort was recognised among the top three private sector youth councils in the UAE at the Youth Councils Forum 2025. Held at Expo City Dubai by the Federal Youth Authority, the forum is the UAE’s largest youth gathering and celebrates the achievements and dedication of youth councils nation-wide.

The MoU was signed by Amira Al Falasi, Emirates Group’s Senior Vice President, Training & Development; and Airbus Beyond CEO Adam McGonigal, in the presence of Oliver Grohmann, Emirates Group’s Executive Vice President Human Resources; Ahmed Safa, Head of Engineering and MRO at Emirates and Philippe Fontes, Human Resources Director at Airbus Africa and Middle-East.

The renewed agreement extends Airbus Beyond’s bespoke training modules for the Group’s Emirati talent, preparing them through experiences, exposure and educational programmes to equip them for future positions.

More than 45 UAE Nationals in three cohorts  have so far completed the Airbus Leadership Programme which has been designed to cultivate the capabilities required to lead effectively in this fast-paced world, blending industry-knowledge with essential leadership skills.

The leadership programme is comprised of two modules that combine theoretical and practical trainings. Each module runs across five days, with the first module taking place in Toulouse, Airbus’s home base. The second module is conducted in Singapore.

Module 1 is designed to build self-awareness and emotional intelligence, raising confidence and further empowering talent as they navigate through their career growth paths. Module 2 encompasses practical training and delves into real-world business simulations that further enhance problem-solving and analytical skills.

The Emirates Group currently offers various programmes dedicated to developing current and future Emirati leaders. These programmes ensure the Group’s UAE National workforce remains agile and well-positioned to support its business objectives and vision for the future.

About Airbus Beyond

Airbus Beyond is a 100% Airbus subsidiary.  In addition to supporting the Airbus group worldwide, their role is to support the aerospace ecosystem by collaborating with a key players, such as Airlines, MROs, established and emerging suppliers, start ups and aviation authorities.

Airbus Beyond also contributes to the development of future talent in the aerospace industry through partnerships with leading aviation academies and world renowned academic institutions. 

From offices in China, France, Germany, India and Portugal the extended team of trainers, consultants, subject matter experts, and digital developers empowers aerospace professionals to face the current and future challenges of our industry.

These solutions cater to a broad spectrum of participants: from young talents and emerging leaders to managers and executive committee members.  

Emirates Group runners of all fitness levels turned up to the annual event that marked the finale of the Dubai Fitness Challenge. Participation was at an all-time high as Emirates Group’s employees and families participated in the 5km and 10km run along Sheikh Zayed Road. 

The Emirates Group has been a steadfast supporter of the month-long wellness initiative since its beginnings in 2017, encouraging the importance of at least 30 minutes of daily exercise to boost the overall productivity and wellbeing of its employees. Throughout the year, the Group’s ‘Sehaty’ programme runs a myriad of campaigns focused on physical and mental health awareness, health and nutrition tips and tricks, preventative screening roadshows, in addition to other activities.  This is in addition to the over 30 sports and hobby clubs spearheaded by employees from across the business. 

During the 30-day celebration of fitness and wellbeing, Emirates Group employees had a host of activities to choose from to stay active with instructors engaging fellow colleagues through group sessions and tournaments across a range of sports and athletic activities. Depending on fitness levels and interests, staff participated in sessions in Scuba diving, tennis, running, a variety of martial arts disciplines, a range of cardio exercise options and more. The Emirates Group has committed to reward eligible employees who completed the 30x30 initiative successfully by providing all with flight tickets to any destination in Emirates’ network. Last year more than 10,000 employees benefitted from the incentive.    

His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive Emirates Airline & Group led the ceremony by hoisting the flag while the national anthem played in the background to honour the occasion.

The hoisting of the UAE flag was watched by employees from across the Group’s many businesses. Raising the flag on this day reflects the shared respect and admiration for the UAE, a prosperous nation and a global economic powerhouse for a myriad of sectors and industries, including aviation, all while safeguarding and preserving its strong cultural values and nurturing the capabilities of its citizens and residents.

Observed annually on 3 November, UAE Flag Day honours the nation’s founding fathers, whose visionary leadership set the country on a path of remarkable accomplishments, recognized on both regional and global stages.

The Group launched its very own Gender Balance Council to represent all its women employees, create a knowledge sharing platform, and advance the cause of gender balance. On the council’s agenda are mentorship programmes, professional development workshops, outreach and events that champion women in the workforce. A key focus will be to support the Group’s existing commitments, including the UAE Gender Balance Council pledge, the NOORA network, UN Global Compact principles, and IATA’s 25x2025.

Today, Group employees were treated to talks by Liz Wiseman, bestselling author of multiple leadership books, including Multipliers, and CEO of leadership research firm, the Wiseman Group. Liz left her audience with valuable insights and practical strategies to enhance their leadership skills.

The Emirates Group’s gender balance strategy is three-pronged: equal pay and fair compensation; equitable recruitment, development, and promotion; and balanced policies, inclusivity programmes and initiatives. The Group’s pay and remuneration structures are free of gender bias.

The Group has long been an employer of choice, and its appeal is clearly growing among women from Gen Z and Millennials to experienced professionals. As of 1 March 2024, women in the Group workforce -

• increased by 1% to 26,896 or 43% of the workforce, of which 1,240 are UAE Nationals
• represent
  • 39% of middle management and 15% of executive management
  • 56% of new joiners and 55% of those promoted
  • 50% of movements from middle to senior management level
  • 67% of lateral moves
  • 1,218 roles, of which 462 roles have only women
• account for 26% overall of leadership and management training, which includes partnerships with premier institutions such as Global Business Consortium, INSEAD and top universities. INSEAD for Emirati women leaders is designed to help them build networks with professionals worldwide.
• continue to enjoy their careers at the Group after becoming mothers as post maternity leave, 88% of women overall and 85% of cabin crew returned to work.
• were recognised for their achievements – 3,659 women or 30% of total employees rewarded

The key initiatives that showcase the Group’s commitment to achieve gender balance and women empowerment include:

UAE Gender Balance Council pledge: signed in January 2023 to achieve 30% women in the workforce and increase female representation in middle to senior management by 2025.

NOORA, Aurora 50: signed a two-year partnership with Aurora50 and is one of the cofounders of NOORA, a network of women from diverse professional backgrounds who support like-minded, ambitions individuals.

UN Global Compact (UNGC): In April 2023, Emirates and dnata joined UNGC and reaffirmed their commitment to the UN Sustainable Development Goals (SDGs). Four women employees represent the Group in in the UNGC’s Target Gender Equality accelerator programme.

IATA 25x2025 – dnata signed this initiative in 2021 and have rolled out a range of programmes – from career development workshops and mentoring to maternity coaching for return to work, a mum’s support group and more.

The Group has also rolled out unconscious bias training to minimise employees’ hidden prejudices, launched a chapter of the global movement #IAmRemarkable to amplify women’s stories, a Women in Leadership (WIL) forum and Women in the Emirates Group community. All these initiatives take members on a journey of discovery, knowledge and discussion with speakers, webinars, workshops, mentoring and networking opportunities.

Not just its employees, the Group goes beyond borders to protect, educate and empower girls in economically disadvantaged areas. The Emirates Airline Foundation supports the IIMPACT Girls Education Project, which is dedicated to transforming the lives of women, families and communities in the most remote and rural areas of India by empowering girls through education. IIMPACT educates girls in over 1,100 villages in 11 states of India, and now has more than 4,200 girls enrolled at its learning centres. The Foundation fully funds operating expenses of Saint Rita de Cassia Orphanage, which houses more than 96 orphaned 4 to 12-year-old abandoned girls in Rio de Janeiro, Brazil.

Ebdaa was inaugurated by His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman & Chief Executive Emirates Airline & Group in the presence of H.E. Reem Al Hashimy, Minister of State for International Cooperation and dignitaries from Dubai Future Foundation, General Directorate of Residency and Foreigners Affairs, Dubai Police, General Civil Aviation Authority, Department of Economy and Tourism Dubai, and flydubai, partners from technology companies, and senior Emirates Group executives. 

His Highness Sheikh Ahmed bin Saeed Al Maktoum said: “The aviation ecosystem is changing at a phenomenal pace, driven by technology and human ingenuity. Ebdaa will continuously evolve and tap into these drivers – the latest tech, R&D and insights; customer feedback; our people’s expertise; and our thriving community of partnerships and start-ups. It will help us design amazing experiences for our customers and employees, create tailored solutions for the Emirates Group and reaffirm Dubai’s status as a hub for commercial aviation.

“Ebdaa has been designed to help foster strategic collaboration with corporate leaders and VIPs, forge new partnerships and inspire our own people. Our intent is to excite hearts, engage minds, and explore the future of aviation together. Ebdaa has repurposed our Expo pavilion, leveraging the considerable investments we made at the time, making it a sustainable and an enduring legacy for aviation and Dubai.”

Spacious, at over 35,520sqft and spread across three storeys, Ebdaa focuses on three key technologies – Robotics, AI and Web 3.0. Here are some highlights:

Region’s first XR theatre

The 55-seater XR theatre is a first of its kind within a corporate entity in the Middle East. Here, a potent combination of an LED powered stage, XR capabilities, camera tracking and real-time 3D renders enables presenters to connect and immerse global audiences in simulated worlds – from inspirational destinations to creative, learning or operational environments.

Aviation robotics lab

In partnership with Dubai Future Labs and other global leaders in robotics, this space is both a showcase and a workspace for design, development and experimentation in social and industrial robots. This includes the first AI-powered customer support robot developed in-house by the robotics team, giving a glimpse of the future of customer-robot interactions.

VR chamber

In this space, all future immersive experiences built on MIRA, the Group’s new extended reality (XR) platform which was showcased at Dubai Airshow 2023, will be trialled and showcased using the latest wearables – from headsets to haptic gloves. The first phase for MIRA included the virtualisation of all Emirates cabins and galleys for crew learning.

AI-powered Executive Boardroom

Dubbed as a conference room of the future, this purpose-built hybrid meeting space with AI technologies allows executives to connect and collaborate with teams and audiences worldwide.

The IX studio

In this circular, multifunctional room with hi-fi video, audio and presentation tech, teams can co-design new products or tap into the extensive content library to transport guests into bespoke worlds – whether deep diving into Emirates’ global destinations, touring below-the-wing cargo and logistics elements, or even practising mindfulness and meditation.

Innovation heritage, Insights wall

Guests can explore and interact with the decade-wise milestones of the Emirates Group’s history centred on innovation. They can discover little known facts, new insights, projects and achievements of the different facets within the Group, with every experience tailored for the audience.

Partnership showcase area

This space is dedicated to the Group’s extensive strategic partnerships across the aviation and technology ecosystems, providing partners an opportunity to showcase their latest projects and products that will help shape the future of aviation.

Besides these key spaces, Ebdaa also features:

• a robotics café where guests can relax, connect with others and enjoy a perfectly brewed cup of coffee or tea, or even ice-cream
• airport of the future and innovation challenges – this interactive zone enables guests to understand how their choices in technology can impact aviation operations and passenger journeys. There are six challenges ranging from sustainability (making skies cleaner) to improving the onboard experience (design the cabin of the future).
• a smart collaboration room for brainstorming and co-creation. The stylish room is equipped with the latest in smart devices where content, lighting, privacy and climate can be controlled at the click of a button.

Ebdaa embraces the legacy of the Emirates Pavilion – the design and façade are modelled around an aircraft’s wings taking flight, with 24 aluminium cladded fins that curve around two sides of the building structure. It was built using the latest fabrication technologies, building techniques and sustainable design elements, including integrated solar arrays, sustainable off-site construction, responsive solar shading and a verdant landscape indoors and outdoors. The pavilion followed a number of sustainability principles, including using reusable and recyclable materials, and design solutions to reduce energy and water consumption. The interior’s bright, ultramodern design lets in ample natural light and serves as a backdrop for immersive experiences.

As a platform to foster deeper research and development, and greater exchange of cutting-edge ideas, the Innovation Majlis will showcase the latest in robotics, hyper-reality, holograms, 3D printers and other advanced technologies. It will serve as the social space to co-create proof-of-concepts that will benefit customers, communities and the aviation industry. Partnerships with industry leaders and universities, sustainable initiatives, and exploring alternate energies will be some of the other key drivers for the majlis.

HH Sheikh Ahmed said: “The Emirates Group has always been a trailblazer in the aviation industry, and innovation is fundamental to our core values, our culture and our mindset. The Innovation Majlis, with its latest tools and tech, is designed to empower our employees to explore new horizons, discover innovative solutions, and drive the future of the aviation industry. It will bring our partners, top tech companies and entities together in one space to address key challenges affecting our industry today.”

In its initial phase, the Innovation Majlis will include:

• Autonomous mobile manipulator: developed by Dubai Future Labs for order deliveries as well as picking and placing objects from shelves, bins and table-tops.
• AI-enabled wearable glasses for AR experiences: transforms the way we perceive and interact with other people, products or services
• Haptic gloves for natural XR interactions: enables touch interaction in virtual reality to feel the weight, vibrations and resistance of virtual objects
• 3D holographic display with generative AI: elevates the experience of interacting with digital signage by providing advanced conversational capability through natural language processing
• Automatic wireless charging: next era of charging devices autonomously from a distance using infrared technology
• 3D printing solutions: exploring next generation printers that can handle a greater range of materials to provide an additive manufacturing capability for new areas
• Optimised videoconferencing: all-in-one device providing advanced sensor and environment optimisation technology for video communications
• Next generation water filtration: reverse osmosis and carbon filtration purification system that turns any tap water into mineralised water. 

The Emirates Group has a long history of spearheading innovation in the industry. The Innovation Majlis comes hot on the heels of launching Sara, the world’s first ever check‑in robot assistant, and hosting the first edition of ForsaTEK, an annual event that brings together start-up programmes, high-profile tech and industry partners, and key players in the ecosystem. The Emirates Group and Dubai Future Foundation have signed a significant partnership to launch the Emirates Centre of Excellence for Aviation Robotics (ECEAR). Emirates has dedicated US$ 200 million to finance research and development initiatives aimed at mitigating the environmental impact of fossil fuels in commercial aviation. 

The four-year programme is designed to draw young, talented Emiratis to the world of aviation and information technology. Students will be equipped with knowledge and skills in artificial intelligence, robotics, bio-robotics, embedded systems, and renewable energy – topics of keen interest to the Emirates Group as it continues to invest in cutting-edge technology and sustainability.

As they progress through their programmes, students will also intern at the Group as a stepping stone to their planned careers. Once students graduate with a Bachelor’s degree, they will have the opportunity to join permanent roles at the Group. 

For more information and to apply for the IT Scholarship programme, interested candidates can click here.

The new partnership with RIT is part of Rehlaty – the Emirates Group’s strategy to inspire, attract, develop, reward and retain UAE Nationals. It is the latest in Rehlaty’s long history of scholarships, graduate and development programmes, and collaborations with leading organisations and educational entities. 

Other fully sponsored scholarships specifically designed for UAE Nationals to complete their undergraduate degrees or obtain special licenses include programmes for national cadet pilots, aircraft maintenance engineers, technologists, and specialisations in aviation management and finance. 

The Emirates Group is specifically recruiting Emiratis across several exciting job roles spanning the organisation. For more info, Emirati job seekers are advised to visit www.emiratesgroupcareers.com or click here. 

About RIT

Established in 2008, RIT Dubai is a not-for-profit global campus of the esteemed Rochester Institute of Technology in New York, one of the world’s leading technology focused universities with a storied 185-year history. RIT Dubai offers highly valued Bachelor’s and Master’s degrees in business and leadership, engineering, and computing.

The curriculum provides students with relevant work experience through an innovative cooperative education program that helps students stand out in today’s highly competitive job market. RIT Dubai offers American degrees, and all of RIT’s programs are accredited by the Ministry of Education, UAE. Students of RIT Dubai also have the unique opportunity to choose to study abroad at the main campus in New York or at one of its other global campuses.

Despite tough labour market conditions globally, the Emirates Group ended its financial year on 31 March with more than 102,000 employees, after having welcomed 17,160 people in various roles throughout the year.

Oliver Grohmann, Senior Vice President Human Resources at the Emirates Group said: “The Emirates Group has built an extraordinary reputation as an employer of choice and as a trailblazing force in aviation. People aspire to be part of the Group’s growth story and its ambitions as well as work and live in Dubai, one of the world’s safest, most cosmopolitan and dynamic cities. In the last financial year, we received around 2.7 million applications globally for roles across the organisation. We are using the latest technologies, such as digital assessments, artificial intelligence and other top-notch recruitment systems to shortlist, select and respond to candidates in the most efficient and effective ways. Our focus is on recruiting the best talent, the brightest minds, and those most fit for the various roles that will support and drive our future growth and expansion.”

The fresh callout for cabin crew and pilots comes at one of the most exciting times in Emirates’ history – a year of record financial results and profit share, projected growth, network expansion, delivery of the new fleet of Airbus A350s and Boeing 777-Xs starting in 2024, a buoyant travel market and an optimistic outlook overall.

Cabin crew

Emirates is organising open days and invite-only events across 6 continents, covering hundreds of cities all year round, in search of the brightest talent to offer customers an unmatched onboard experience. The recruitment process is carefully designed to be completed within a day, and candidates are contacted within 48 hours of the assessment.

As part of the world’s largest international airline, Emirates’ cabin crew community represents over 140 nationalities, speaks around 130 languages and delivers the airline’s signature services with excellence and empathy. Aspiring cabin crew can browse the recruitment events calendar, view benefits and eligibility criteria, and apply here.

Pilots

Emirates is holding a series of open days to recruit pilots in the UK and Ireland – Dublin, Manchester, London Gatwick and London Stansted – in August, after successfully running these events in Budapest, Madrid and Lisbon in June. An online information session is slated for 19 July at 1pm Dubai time.

Emirates’ pilots fly one of the world’s youngest and most sophisticated fleets, with 260 all wide-body aircraft of Airbus A380s and Boeing 777s, to six continents, 150 destinations, and across all terrains, including the North Pole. Since 2022, the airline has welcomed over 900 new pilots on its three recruitment programmes – Direct Entry Captains, Accelerated Command, and First Officers.

A380 Direct Entry Captain: designed for captains with recent command experience on Airbus fly-by-wire Wide Body such as the A330, A340, A350, and A380. 

Accelerated Command: for experienced Airbus Captains, who currently command narrow-body aircraft on regional routes. 

First Officer: for those who have multi-engine, multi-crew aircraft experience, and a valid Airline Transport Pilot License (ATPL). 

For more info on benefits, eligibility criteria and to register for the online information session, click here.

Engineers

Emirates Engineering is planning open days in Australia, Canada, Brazil, South Africa and the UK in July and August. With 260 all wide-body aircraft in the fleet, the largest retrofit programme in aviation underway in-house, and with the A350s and 777-Xs joining the fleet soon, Emirates is looking for 75 Structural Technicians along with over 400 positions in aircraft maintenance engineering and engineering support roles.

To know more about Engineering roles, entry requirements and the registration process, click here.

IT professionals

The Group aims to recruit over 400 IT professionals with the right skills for a range of roles in software engineering, DevOps, hybrid cloud, agile delivery, technical product management, digital workplace, cybersecurity, IT architecture, innovation and service management.

The Group’s IT team works on projects across B2C, B2B, support functions and operations for more than 40 brands and businesses in Dubai and globally. The team works with advanced tools, technologies and patterns including cloud services, robotics, DevOps, biometrics, web and native mobile development, and modern programming languages.

The IT team routinely introduces cutting-edge technologies and applications to airline operations, develops flexible, user-friendly customer interfaces, uses in-depth data analysis, and implements machine learning and robotics in partnership with industry leaders.  

To learn more about the diverse IT roles available, entry requirements and the registration process, click here.

Customer service roles

For those who dream of being in aviation, interacting with people from all over the planet and being a part of an iconic brand and a professional team, the Emirates Group’s customer service roles are a step in the right direction. The Group is looking for exceptional individuals who will receive extensive training prior to joining Emirates Airport Services, dnata, marhaba or the contact centres. Those in customer service roles can work either in full-time or part-time positions and enjoy the flexibility to fulfil their lifestyle and career goals.

To know more about customer service roles, click here.

The Emirates Group is also recruiting for several other roles across the organisation, including at dnata, Emirates SkyCargo and in airport services. Those wishing to be a part of the Emirates Group are advised to regularly visit www.emiratesgroupcareers.com to check out the latest roles and updates.

Emirates offers a range of benefits designed for employees and their families to lead an enriching and enjoyable lifestyle. This includes deeply discounted flight tickets for employees, family and friends, competitive tax-free salary, accommodation and transport allowances, life insurance and medical cover, and bonus eligibility. The Emirates Platinum card offers employees thousands of exclusive offers and privileges from hundreds of retail, leisure, service, and hospitality brands in the UAE and globally.

Both organisations have signed an agreement to develop an immersive Extended Reality (iXR) platform and capability for the Emirates Group’s cabin crew, new joiners, and the wider industry partner community. 3D virtual hubs, virtual training, gamified environments, simulated experiences – all this and infinitely more are in the offing as the Group adds on ground-breaking features and technology to the platform.

iXR, powered by AWS spatial computing and artificial intelligence, will deliver technical capabilities with photorealistic experiences. Designed to meet employees on their stomping grounds, iXR experiences will be available across next-gen wearables and hand-held devices, including tablets and mobiles, with a consistent, hi-fidelity experience, streamed from the cloud.

In the first phase, iXR will have three distinct capabilities – a collaborative hub and social space; cabin crew training; and employee onboarding.

An Emirates Virtual Hub will welcome employees to engaging and interactive brand experiences.

iXR will introduce an unparalleled 3D interactive experience to the airline’s award-winning cabin crew by leveraging advanced technology to create a truly immersive environment. Here, crew will be transported into a meticulously constructed digital universe with virtual classrooms, engage with and learn from seasoned facilitators and peers, and navigate the intricate interiors of the airline’s flagship A380s and Boeing 777s. The environment will feature cabin service trainers, photorealistic avatars, and spatial audio for an authentic, sensory experience that enhances Emirates’ hospitality ethos.

The hyperreal virtual world will enable the Emirates Group’s new recruits to quickly and visually learn more about the organisation and its extensive business, the people and its culture, their own roles, and living in Dubai. Embedded support services will create a seamless onboarding experience for successful candidates.

Adel Al Redha, Emirates’ Chief Operating Officer said: “The Emirates Group is synonymous with innovation and for always setting the bar high in the aviation industry. Our vision is to build a meaningful, practical and rewarding XR capability that takes advantage of AI’s evolution. We are using XR capability that is scalable and spans across the breadth of our Group’s brands and businesses. In the first phase, iXR will help cabin crew interact and familiarise themselves with the platform in an interactive, high-fidelity 3D environment which they can explore at their convenience, leading to greater knowledge transfer and employee satisfaction. During this phase, we will also develop our employee experience using iXR to seamlessly assimilate our people within the Group’s business, community and culture.

“iXR, which is on-track for launch later in the year, will establish us as the first and only airline with an embedded extended reality platform connecting its operations. It reflects our commitment to spearhead and entrench innovation and cutting-edge technologies in aviation for the benefit of our customers, communities and the industry.”

Al Opher, VP of Professional Services, AWS said: “Extended Reality (XR) is a rapidly emerging technology that will propel the aviation industry into the future. It will have a profound impact on training, design, and innovative service propositions in safe environments that are immersive, performance-oriented, and efficient. We are thrilled to support the Emirates Group’s transition into the 3D Web era by offering expertise in infrastructure, AI, and spatial computing solutions as well as our AWS Professional Services colleagues - global experts in these fields - to bring this technology to life. This collaboration will further equip Emirates employees to deliver unique and consistent end customer experiences. Together, we are revolutionizing the travel industry and raising the bar for new, exemplary experiences.”

iXR will feature advanced technologies including Epic Games’ Unreal Engine, the world’s most open and advanced real-time 3D tool, offering developers flexible, scalable, secure, and reliable real-time capabilities on AWS' cloud.

Dubai and the UAE are blazing the way in the digital economy with a clear vision, supported by practical policies and regulatory frameworks across virtual assets, AI, and data protection.

The Emirates Pavilion at Expo 2020 is being repurposed as a hub to develop cutting-edge future experiences aligned with the UAE’s vision for the digital economy. The Emirates Group continues to engage with industry partners on its Web3 strategy, and recruit talent for projects in its pipeline.

Emirates pioneered web virtual reality (VR) technology on emirates.com and its app more than 6 years ago, offering an immersive 3D, 360-degree view of its aircraft cabin interiors. Emirates also has its own VR app on the Oculus store, offering users accurate, life-size and interactive cabin interior experiences onboard Emirates’ flagship A380s and Boeing 777-300ER Gamechanger aircraft.

HH Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline and Group, said: “In the UAE’s Year of Sustainability, we are pleased to join the United Nations Global Compact, which is another step forward in the Emirates Group’s efforts to embed sustainable and responsible business practices across our operations.

“Emirates and dnata have always taken a balanced approach to growth. Reflecting Dubai and the UAE’s long-term vision, we are tireless in our pursuit of excellence and progress, and we embrace the values of tolerance and respect. We will continue to invest in technologies, people, and partnerships to improve our business performance, expand our positive impact on the communities we serve, and minimise our environmental impact,” he added.

As participants of the UNGC, Emirates and dnata commit to implementing the Ten Principles of the UN Global Compact in the areas of human rights, labour, environment, and anti-corruption, and to report its progress on these efforts annually.  The Group will benefit from access to the UNGC’s extensive tools and resources to engage with its employees across the globe and improve their learning and training in Sustainability. 

The Emirates Group’s ongoing environmental initiatives focus on 3 areas: reducing emissions, consuming responsibly and preserving wildlife and habitats. Amongst recent initiatives, Emirates in January successfully operated a milestone demonstration flight using 100% sustainable aviation fuel (SAF) in one engine, supporting collective industry efforts to enable a future of 100% SAF flying. In June 2022, dnata pledged US$100 million to be invested over 2 years to enhance environmental efficiency across its global operations.

The Group is committed to gender balance. It is a signatory to the UAE Gender Balance Council’s pledge which aims to increase female representation at middle to senior management positions by 2025; and dnata has signed up to IATA’s 25by2025 initiative to strengthen and improve female representation within its organization.

Enriching and supporting communities, Emirates and dnata regularly mobilise resources for humanitarian relief efforts which in 2022 included initiatives for the floods in Pakistan, and earthquake in Turkey-Syria. Through the Emirates Airline Foundation and dnata4good, Emirates and dnata work with NGOs to provide those in need with access to education, shelter, food and clean water. The Group contributes to the future of aviation and travel by building human capital and supporting innovation platforms. Emirates’ active global sponsorships calendar brings fans and communities together, promotes sports, and helps provide future sports stars with opportunities.

Committed to ethical and responsible practices, the Group has cross-functional internal committees that govern and monitor critical strategic, operational, financial, and reputational areas. It has systems and programmes in place to ensure awareness and compliance with policies such as: anti-bribery and corruption, anti-money laundering, anti-slavery and human trafficking, antitrust and competition, conflicts of interest, data protection and cybersecurity, and sanctions and export controls.

The Emirates Group, comprising Emirates and dnata and their subsidiaries, is a world-leading presence in aviation and travel services. Through their global operations, Emirates and dnata generate direct and indirect employment for hundreds of thousands of people, connect businesses to opportunities in a global marketplace, and provide international mobility for people to pursue work, family and personal enrichment goals.

-ends

 

Dubai, UAE, 8 March 2023: The Emirates Group today concluded an exciting National Service Career Fair, which started on 6 March 2023 at the Abu Dhabi National Exhibition Centre, with more than 600 applications received throughout the three days, reemphasising the organisation’s position as an employer of choice for UAE Nationals.

The Group’s participation in the sixth edition of the National Service Career Fair is part of its rigorous campaign to attract competent Emirati talent that will support its business acceleration and projected expansion. More than 200 graduates visited the Emirates Group’s interactive stand on the first day alone to browse through the offered opportunities including the National Cadet Pilot Programme, Aircraft Maintenance Engineering License programme (AMEL) and Customer Service roles.

Cadet Pilot Programme joiners will receive the unique opportunity to train at the Emirates Flight Training Academy’s state-of-the-art facility for four years, before qualifying to fly for the largest international airline, Emirates. High school graduates who have enrolled in AMEL will undergo theoretical and practical training at the Emirates Engineering Training College to receive their higher diploma in Aircraft Maintenance Engineering attested by Dubai’s Knowledge and Human Development Authority (KHDA) upon completion of the programme. The new Customer Service professionals will also receive 12 months of on-job and classroom trainings upon joining, to help ease them into their roles amid accelerated global operations.

The Emirates Group’s unwavering commitment to integrating Emirati capabilities is reflected in its robust Emiratisation strategy, where a team of specialists and professionals attract and recruit UAE Nationals across diverse business areas and functions, while also providing the roadblocks for their career progression through bespoke trainings and various development programmes.

Over 3,000 Emiratis are currently employed in a variety of roles across the Emirates Group including pilots, engineers, IT professionals, data analysts and commercial managers. The Group is also working towards generating more unique roles for UAE Nationals in emerging fields such as machine learning and artificial intelligence, to help further the UAE’s ambitions for science, technology and innovation. With more than 30% of Emiratis across the Group in leadership roles, there are no efforts spared in creating a pipeline of aviation professionals who are equipped with adept skills and valuable expertise to take forward the UAE leadership’s vision and contribute to its aviation sector and economic growth, further reinforcing Dubai’s position as a world-class air transportation hub for trade and tourism.

To explore the current vacancies and programmes available for UAE Nationals, interested candidates are encouraged to visit emiratesgroupcareers/UAENationals.

The Emirates Group has come together to thank its female Emirati workforce, who collectively demonstrate the qualities and skills that will drive forward the UAE’s vision, and its journey towards the next 50 years of development.

Abdulaziz Al Ali, Emirates Group Executive Vice President Human Resources said: “Women play a vital role in supporting the UAE’s development, and their passion and skills will continue to help drive the nation’s success. The theme of this year’s celebration is in line with the UAE’s aspirations to prepare for the next 50 years and women are hugely instrumental in shaping our collective future. At the Emirates Group, we will continue to provide a nurturing environment that supports the fresh perspectives and ideas of women, and champions their efforts and career goals in the workplace.” 

Maryam Bin Ismail, Emirates’ Boeing 777 First Officer said: “The beginning of the pandemic was very challenging. We took all precautionary measures to protect the health and safety of all those on board, including being tested for COVID-19 after every flight we operated. We also had to go through self-quarantine for 14 days after returning from each flight to ensure the safety and health of ourselves and our communities. There were many new procedures and adjustments that we had to make at work and in our personal lives. These experiences taught me that Emirati women are important pillars of UAE society, can achieve their goals, and there is no limit to what a woman can accomplish.”

Dr. Monyah Alsuwaidi, Family Medicine Specialist at the Emirates Group clinic said: “The first day of my self-quarantine due to being exposed to a positive COVID-19 case made this pandemic all too real. The challenges that the whole world is facing today should inspire us to collaborate more closely together to confront this virus and safeguard the health and welfare of our families and communities. We should face it with all the power and knowledge that we have, work as one cohesive team to overcome these exceptional circumstances and we are truly blessed to live in a country that is sparing no resources to fight COVID-19. The UAE will emerge from this crisis stronger than ever.” 

Alsuwaidi added: “I am very proud to serve during difficult times. Emirati women are empowered and unstoppable to achieve our goals because we have a deep sense of awareness and responsibility, and we are being continuously tested during these extraordinary times and we will win.” 

Emirati women have achieved continuous success in recent years, and have become an integral part of the workforce at the Emirates Group. They are a part of a larger community of women that currently account for 40% of the Emirates Group workforce and have a strong presence in operational, management, and support services.

The ceremony was held in the presence of Sir Tim Clark, President, Emirates Airline and Steve Chapman, Vice Chancellor of Edith Cowan University, Australia along with other senior dignitaries from the Emirates Group and friends and families of the graduates in attendance.

192 graduates from over 50 nationalities graduated from Emirates Group Security’s Centre of Aviation and Security Studies (CASS). The graduating cohort included colleagues from the Emirates Group as well as external candidates. There were145 students who graduated from the aviation security stream and 47 students who were awarded diplomas for ground handling.

His Highness (HH) Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline and Group said: “With the growth of the aviation industry today, both in the UAE as well as globally, there is an increased demand for qualified and skilled talent. I’m confident that the students who are graduating today from Emirates Group Security’s aviation security and ground handling programme will play an important role in this field in the years to come.”

Dr Abdulla Al Hashimi, Divisional Senior Vice President, Emirates Group Security said: “2018 marks seventeen years since Emirates Group Security started offering courses in aviation security. Over the years we have had more than 1800 students who have graduated through our programmes and have gone on to successful careers in aviation. Our partnership with Edith Cowan University has allowed us to impart highly specialised skills to our graduates helping them adapt and respond to the needs of the aviation industry.”

Steve Chapman, Vice-Chancellor of Edith Cowan University said: “It is an absolute pleasure to be here at Emirates to celebrate another successful cohort of ECU Graduates. The quality of the long running partnership between Emirates and ECU is highlighted by the large cohort graduating today.”

CASS is the education arm of Emirates Group Security. Established in partnership with Edith Cowan University (ECU), Perth, Australia, CASS awards diplomas that confirm to Australian commonwealth university guidelines and are also recognised by the UAE. General Civil Aviation Authority (GCAA). Graduates from CASS also have the option to earn internationally recognised credit points for future courses of study with Edith Cowan University.

The diploma programmes for aviation security and ground handling last 18 months. Students are taken through a range of subjects including aviation security, threat assessment and management and aviation logistics. In addition to the diploma programmes, Emirates Group Security offers a number of short term university-level accredited training programmes in aviation and general security for ground staff, aircrew and professionals from security and related industries.

DUBAI, U.A.E., 15 November 2018: The Emirates Group today announced its half-year results for 2018-19. The Group saw steady revenue growth compared to the same period last year, however profits were impacted by the significant rise in oil prices, and unfavourable currency movements in certain markets, amidst other challenges for the airline and travel industry.  

The Emirates Group revenue was AED 54.4 billion (US$ 14.8 billion) for the first six months of its 2018-19 financial year, up 10% from AED 49.4 billion (US$ 13.5 billion) during the same period last year.

Profitability was down 53% compared to the same period last year, with the Group reporting a 2018-19 half-year net profit of AED 1.1 billion (US$ 296 million). The profit erosion was primarily due to the significant increase in fuel prices of 37% compared to the same period last year, as well as the negative impact of currencies in certain markets.

The Group’s cash position on 30th September 2018 was at AED 21.5 billion (US$ 5.9 billion), compared to AED 25.4 billion (US$ 6.9 billion) as at 31st March 2018.

His Highness (HH) Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline and Group said: “Emirates and dnata grew steadily in the first half of 2018-19. Demand for our high quality products and services remained healthy, as we won new and return customers across our businesses and this is reflected in our revenue performance. However, the high fuel cost as well as currency devaluations in markets like India, Brazil, Angola and Iran, wiped approximately AED 4.6 billion from our profits.

“We are proactively managing the myriad challenges faced by the airline and travel industry, including the relentless downward pressure on yields, and uncertain economic and political realities in our region and in other parts of the world. We are keeping a tight rein on controllable costs and will continue to drive efficiency improvement through the implementation of new technology and business processes.

“The next six months will be tough, but the Emirates Group’s foundations remain strong. I’m pleased to note that our home and hub in Dubai continues to attract travel demand, as the airline saw 9% more customers enjoying Dubai as a destination in the first half of 2018-19 compared to the same period last year. We expect this demand to remain healthy as new attractions come online and the city gears up for Dubai Expo 2020. Moving forward we are firmly focussed on sustaining our business. We will do this by being agile to capitalise on opportunities, and investing to serve our customers even better with high quality products that they value.”

In the past six months, the Group’s employee base reduced by 1% compared to 31 March 2018, from an overall average staff count of 103,363 to 101,983. This was largely a result of natural attrition, together with a slower pace of recruitment as the business continues its various internal programmes to improve efficiency through the implementation of new technology and workflows.

Emirates airline

During the first six months of 2018-19, Emirates received 8 wide-body aircraft – 3 Airbus A380s, and 5 Boeing 777s, with 5 more new aircraft scheduled to be delivered before the end of the financial year. It also retired 7 older aircraft from its fleet with further 4 to be returned by 31 March 2019. The airline’s long-standing strategy to invest in the most advanced wide-body aircraft enables it to improve overall efficiency and provide better customer experiences.

Emirates continues to offer ever better connections for its customers across the globe with just one stop in Dubai.

In the first six months of its financial year, Emirates launched new passenger services to Stansted (UK) and Santiago (Chile).  It also introduced a new linked service from Dubai via Bali to Auckland. As of 30 September, Emirates’ global network spanned 161 destinations in 85 countries. Its fleet stood at 269 aircraft including freighters.

Emirates further developed its partnership with flydubai, offering customers even more benefits as both airlines combined their loyalty programme under Emirates Skywards.  Customers also enjoy new flight choices as Emirates and flydubai continued to leverage their complementary networks to optimise flight schedules and offer new city-pair connections through Dubai, as well as open new routes including Kinshasa (Congo), Krakow (Poland), and Catania (Italy) in the first half of 2018-19.  

Overall capacity during the first six months of the year increased a modest 3% to 31.8 billion Available Tonne Kilometres (ATKM). Capacity measured in Available Seat Kilometres (ASKM), grew by 4%, whilst passenger traffic carried measured in Revenue Passenger Kilometres (RPKM) was up 6% with average Passenger Seat Factor rising to 78.8%, compared with last year’s 77.2%.

Emirates carried 30.1 million passengers between 1 April and 30 September 2018, up 3% from the same period last year. The volume of cargo uplifted at 1.3 million tonnes is largely unchanged while yield improved by a healthy 11% .This performance is the result of Emirates SkyCargo’s focussed investments in products and services tailored to key sectors, which gives it a strong competitive edge in a recovering global air freight market.

In the first half of the 2018-19 financial year, Emirates net profit is AED 226 million (US$ 62 million), down 86%, compared to last year. Emirates revenue, including other operating income, of AED 48.9 billion (US$ 13.3 billion) was up 10% compared with the AED 44.5 billion (US$ 12.1 billion) recorded during the same period last year. This result was driven by increased agility in capacity deployment, and improved seat load factors despite fare increases reflect the healthy customer demand for Emirates’ products. 

Emirates operating costs grew by 13% against the overall capacity increase of 3%. On average, fuel costs were 42% higher compared to the same period last year, this was largely due to an increase in oil prices (up 37% compared to same period last year), as well as an increase in fuel uplift of 4% due to Emirates’ expanding fleet operations. Fuel remained the largest component of the airline’s cost, accounting for 33% of operating costs compared with 26% in the first six months of last year.

dnata

dnata saw steady growth across its global businesses which now span over 35 countries. In the first half of 2018-19, dnata’s international operations accounted for over 68% of its revenue.

dnata’s revenue, including other operating income, is AED 7.0 billion (US$ 1.9 billion), an 11% increase compared to AED 6.3 billion (US$ 1.7 billion) last year.  This performance was underpinned by robust organic business growth, particularly in its international airport operations business. 

Overall profit for dnata is up by 31% to AED 861 million (US$ 235 million). This includes gains from a one-time transaction where dnata divested its 22% stake in the travel management company Hogg Robinson Group (HRG), during HRG’s acquisition by Amex Travel Business Group. Without this one-time transaction, dnata profits will be down 18% compared to the same period last year.

dnata’s airport operations remains the largest contributor to revenue with AED 3.6 billion (US$ 976 million), a 6% increase compared to the same period last year.  Across its operations, the number of aircraft handled by dnata increased by 6% to 350,052, and it handled 1.5 million tonnes of cargo, up 2%.

This reflects new customer contracts won across the network and strong business performance in key markets including USA, UK, UAE, Australia, and Italy. In the first six months of 2018-19, dnata strengthened its Italian operations by increasing its share in Airport Handling SPA, a Milan-based ground handler, from 30% to 70%. It also launched passenger handling operations at New York-JFK. In the UAE, dnata acquired a majority stake in DUBZ, a baggage storage and delivery service company which expands its service offering to travellers.

dnata's travel division contributed AED 1.7 billion (US$ 456 million) to revenue, up 9% from the same period last year. The division’s underlying net sales increased by 6% to AED 5.9 billion (US$ 1.6 billion).

This performance was driven by strong results from the travel division’s UAE operations, revenue contributions from Destination Asia which dnata acquired in September 2017, and healthy business in UK which was also boosted by a stronger Pound Sterling against the US dollar. At the end of September, dnata entered the German market with its acquisition of Tropo, a tour operator specialising in travel packages, last minute holidays and hotel reservations.

dnata’s flight catering operation, contributed AED 1.1 billion (US$ 311 million) to its total revenue, up 4%. The number of meals uplifted increased by 2% to 31.0 million meals for the first half of the financial year.

Downward pressure on yields, particularly in its Australian operations, was offset by a healthy performance from its Alpha Group operations as well as higher meal volumes through increased business in the UK, Romania, Czech Republic and Sharjah (UAE).

His Excellency Fletcher Tabuteau MP also honoured Major General Obaid Bin Suroor, Deputy Director General, General Directorate of Residency and Foreigners Affairs (GDFRA), for his contribution to the high standards of border control security in place in Dubai.

Airlines play a key role in aviation security and border control. Every day highly trained Emirates Group Security staff examine and verify documents presented by passengers for international travel.  Emirates Group Security has a rigorous process in place to process the millions of passengers who travel from across six continents through Dubai to their final destination.

“Aviation security is an area that is continuously evolving and security stakeholders need to take an integrated approach to managing border security through advanced capabilities and up to date technologies. This accolade from the New Zealand government is an important recognition of the efforts invested by Emirates Group Security,” said His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline & Group.

Emirates Group Security has worked closely with New Zealand authorities and has over the years developed an open and positive flow of communications to discuss and resolve potential concerns as well as to develop an astute and integrated approach to security and border control. 

Emirates Group has previously been recognised for its security and border enforcement regulations through awards from the governments of the UK, Canada, the Netherlands, Ireland and Australia.

Dr Abdullah Al Hashimi, Divisional Senior Vice President, Emirates Group Security said, “The availability of qualified talent and human capital is essential to any industry and aviation is no different. Aviation Security, in addition to being an integral and fundamental aspect of the aviation industry, has now evolved to become a core business enabler. We are delighted to be working in partnership with IATA on this initiative.

“The courses offered jointly by Emirates Group Security and IATA will showcase the high quality of industry relevant content specifically tailor-made for professionals working in the aviation security industry. Designed with a focus to improve management practices in the industry, our training collaboration with IATA will help improve educational and professional development opportunities for the aviation security industry at the local, regional as well as international levels,” he added.

“The Middle East is expected to grow by 4.3% per year to become a market of 430 million passengers by 2020. Forging strategic regional training partnerships is key to developing the skills and knowledge that will be critical to support this rapid growth, especially in the area of aviation security. This joint initiative with Emirates Group Security will build a talent pool across all facets of aviation security – a key element of IATA’s global security strategy,” said Matthew Vaughan, Director of Aviation Security, IATA.

Emirates Group Security is a recognised thought leader in the field of aviation and general security. In Dubai, Emirates Group Security has established the Centre of Aviation and Security Studies (CASS) in partnership with Edith Cowan University to develop career ready professionals for the aviation and general security industry.  Over 1600 students have graduated so far from the 18 month diploma courses offered by CASS in aviation security and ground handling. In 2017, Emirates Group Security worked with the UK government to develop an e-learning course aimed at preventing human trafficking.

Released on Emirates’ social media platforms, the one-minute video draws a parallel between Sheikh Zayed’s vision decades ago and the pivotal roles occupied by Emirati women today. The video concludes with a heartfelt declaration affirming Emirati women’s pride and determination to continue on the path of success as ‘daughters of Zayed’. 

“I’d like to take this opportunity to thank all Emirati women for breaking barriers and continuing to make us proud. Their hard work and determination to challenge the norm has helped build our company and nation,” said His Highness Sheikh Ahmed Bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline & Group.

From aircraft technicians and first officers to cargo managers and airport agents, Emirati women continue to challenge the norms in the aviation industry, embodying all the honourable values and traits acclaimed by the late Sheikh Zayed.

The Emirates Group now employs more than 1,120 Emirati women in diverse professions and functions across the company. They are employed in a myriad of roles, in departments spanning Flight Operations and Engineering to Group IT, Finance and Commercial, amongst other professions.

-ends

• Solid business growth in line with capacity increases leading to a record revenue of more than AED 100 billion (US$ 27.2 billion) for the 1st time
• Improved cash balance of AED 25.4 billion (US$ 6.9 billion)
• Declares a dividend of AED 2.0 billion (US$ 545 million) to the Investment Corporation of Dubai  

Emirates reports a profit of AED 2.8 billion (US$ 762 million), 124% better than the previous year

• Airline capacity crosses 61 billion ATKM with a net addition of 9 new aircraft to the fleet
• Revenue increases by 9% to AED 92.3 billion (US$ 25.2 billion), supported by strong cargo performance

dnata makes highest profit ever, at AED 1.3 billion (US$ 359 million)

• Record revenue of AED 13.1 billion (US$ 3.6 billion) reflects further business expansion, with international business now accounting for 68% of revenue 
• Expands global footprint with ground handling acquisitions in the Americas, adds new facilities and service capabilities across its airport operations, catering, and travel services divisions

DUBAI, UAE, 9 May 2018 - The Emirates Group today announced its 30th consecutive year of profit and steady business expansion.

Released today in its 2017-18 Annual Report, the Emirates Group posted a profit of AED 4.1 billion (US$ 1.1 billion) for the financial year ended 31 March 2018, up 67% from last year. The Group’s revenue reached AED 102.4 billion (US$ 27.9.billion), an increase of 8% over last year’s results, and the Group’s cash balance increased by 33% to AED 25.4 billion (US$ 6.9 billion) supported by the bond issued in March and strong sales due to the early Easter holidays at the end of March.

In line with the overall profit, the Group declared a dividend of AED 2.0 billion (US$ 545 million) to the Investment Corporation of Dubai.

His Highness (H.H.) Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline and Group, said: “Business conditions in 2017-18, while improved, remained tough. We saw ongoing political instability, currency volatility and devaluations in Africa, rising oil prices which drove our costs up, and downward pressure on margins from relentless competition. On the positive side, we benefitted from a healthy recovery in the global air cargo industry, as well as the relative strengthening of key currencies against the US dollar.

“We’ve always responded to the challenges of each business cycle with agility, while never losing sight of the future, and this year was no exception. In 2017-18, Emirates and dnata delivered our 30th consecutive year of profit, recorded growth across the business, and continued to invest in initiatives and infrastructure that will secure our future success.”

In 2017-18, the Group collectively invested AED 9.0 billion (US$ 2.5 billion) in new aircraft and equipment, the acquisition of companies, modern facilities, the latest technologies, and staff initiatives.

Emirates announced two significant commitments for new aircraft during the year: a US$ 15.1 billion agreement for 40 Boeing 787-10 Dreamliners which will be delivered from 2022, and a US$ 16 billion agreement for 36 additional A380 aircraft, including 16 options.

dnata’s key investments during the year included: acquisition of AirLogistix USA, marking its entry in the US cargo market; expansion of cargo handling capabilities with new warehouses and equipment at London Gatwick, Amsterdam-Schiphol, and Adelaide; new catering facilities in Dublin and Melbourne; and new marhaba lounges in Karachi and Melbourne.

Sheikh Ahmed said: “While expanding our business and growing revenues, we also tightened our cost discipline. Across the Group, we progressed various initiatives to rebuild and streamline our back office operations with new technology, systems and processes. In 2017-18, our reduced recruitment activity, coupled with restructured ways of working gave us gains in productivity, and a slowdown in manpower cost increases.”

Across its more than 80 subsidiaries, the Group’s total workforce declined by 2% to 103,363, representing over 160 different nationalities, as part of the overall productivity improvement initiatives in Emirates and dnata.

Sheikh Ahmed concluded: “Looking ahead, Emirates and dnata remain focussed on delivering safe, efficient and high quality services consistently to our customers. Our ongoing investments in our people, technology, and infrastructure will help us maintain our competitive edge, and ensure that we are ready to meet the opportunities and stay on course for sustainable and profitable growth.”

Emirates performance

Emirates’ total passenger and cargo capacity crossed the 61 billion mark, to 61.4 billion ATKMs at the end of 2017-18, cementing its position as the world’s largest international carrier. The airline moderately increased capacity during the year over 2016-17 by 2%, with a focus on yield improvement. 

Emirates received 17 new aircraft, after last year’s record number during a financial year, comprising of eight A380s and nine Boeing 777-300ERs. At the same time, eight older aircraft were phased out, bringing its total fleet count to 268 at the end of March. This fleet roll-over involving 25 aircraft was again one of the largest managed in a year, keeping Emirates’ average fleet age at a youthful 5.7 years. 

It underscores Emirates’ strategy to operate a young and modern fleet which is better for the environment, better for operations, and better for customers. The airline remains the world’s largest operator of the Boeing 777 and A380 – both aircraft being amongst the most modern and efficient wide-bodied jets in the sky today.

During the year, Emirates launched two new passenger destinations: Phnom Penh (Cambodia) and Zagreb (Croatia). It also added flight capacity to 15 existing destinations, offering customers more choice of flight timings and onward connections.

Emirates also grew its global connectivity and customer proposition through strategic partnerships. During 2017-18, Emirates entered into significant partnerships with flydubai and Cargolux, expanding the choice of air services on offer to passenger and cargo customers respectively. Emirates also received authorisation to extend its partnership with Qantas until 2023.

In spite of political challenges impacting traveller demand and fare adjustments due to a highly competitive business environment, Emirates managed to increase its revenue to AED 92.3 billion (US$ 25.2 billion). The decline of the US dollar against currencies in most of Emirates’ key markets for the first time in a number of years had an AED 661 million (US$ 180 million) positive impact to the airline’s bottom line.

Total operating costs increased by 7% over the 2016-17 financial year. The average price of jet fuel increased sharply by 15% during the financial year. Including a 3% higher uplift in line with capacity increase, the airline’s fuel bill increased substantially by 18% over last year to AED 24.7 billion (US$ 6.7 billion). Fuel is now 28% of operating costs, compared to 25% in 2016-17, and it remained the biggest cost component for the airline.

The airline successfully managed strong competitive pressure across all markets and increased its profit to AED 2.8 billion (US$ 762 million), an increase of 124% over last year’s results, and a profit margin of 3.0%. 

Overall passenger traffic growth continues to demonstrate the consumer desire to fly on Emirates’ state-of-the-art aircraft, and via efficient routings through its Dubai hub.

Emirates carried a record 58.5 million passengers (up 4%), and achieved a Passenger Seat Factor of 77.5%. The increase in passenger seat factor compared to last year’s 75.1%, is a result of successful capacity management in response to political uncertainty and strong competition in many markets despite a moderate 2% increase in seat capacity.  

Supported by the weakening of the USD against most currencies, passenger yield increased to 25.3 fils (6.9 US cents) per Revenue Passenger Kilometre (RPKM).

To fund its fleet growth during the year with high ongoing new aircraft deliveries, Emirates raised AED 17.9 billion (US$ 4.9 billion), using a variety of financing structures, including the successful execution of a US$ 600 million sukuk in March to fund the acquisition of two A380 aircraft to be delivered in 2018.

Emirates continues to tap the Japanese structured finance market in conjunction with debt from a wide-ranging group of institutions in China, France, the United Kingdom, and Japan. The company raised in excess of AED 3.7 billion (US$ 1 billion) during the year from this source. Emirates has also refinanced a commercial bridge facility (due to non-availability of ECA cover) of AED 3.8 billion (US$ 1.0 billion) via an innovative finance lease structure for five A380-800 aircraft, accessing an institutional investor and bank market base from Korea, Germany, the United Kingdom and the Middle East.  

These deals align with Emirates’ financing strategy and demonstrates its ability to unlock diverse financing sources through access to global liquidity. It also underscores its sound financials and the strong investor confidence in the airline’s business model.

Emirates closed the financial year with a healthy and increased level of AED 20.4 billion (US$ 5.6 billion) of cash assets.   

Revenue generated from across Emirates’ six regions continues to be well balanced, with no region contributing more than 30% of overall revenues. Europe was the highest revenue contributing region with AED 26.7 billion (US$ 7.3 billion), up 12% from 2016-17. East Asia and Australasia follows closely with AED 25.4 billion (US$ 6.9 billion), up 12%. The Americas region recorded revenue growth at AED 13.4 billion (US$ 3.7 billion), up 7%. Gulf and Middle East revenue decreased by 2% to AED 8.5 billion (US$ 2.3 billion) whereas revenue for Africa increased by 8% to AED 9.4 billion (US$ 2.6 billion). West Asia and Indian Ocean revenue increased by 5% to AED 7.8 billion (US$ 2.1 billion).

Through the year, Emirates introduced product and service improvements on board and on the ground.

Key highlights include: the launch of fully-enclosed suites in First Class together with refreshed Business Class and Economy Class cabins on the 777-300ER aircraft; new, wider Business Class seats arranged in a 2-2-2 layout on the 777-200LR aircraft; and a refreshed version of the popular Onboard Lounge on the Emirates A380.

On the ground, Emirates added a new dedicated lounge in Boston for its premium passengers and frequent flyers; refurbished existing lounges in Singapore and Bangkok, and completed a US$ 11 million makeover of its lounges in Dubai airport Concourse B.

Emirates also invested in new channels and technology to offer even better and more personalised customer experiences online, on mobile, as well as via its retail and contact centres.

For 2018-19, Emirates has announced new routes to London Stansted in the UK, Santiago in Chile, Edinburgh in Scotland, and an additional flight between Dubai and Auckland via Bali, aside from capacity upgrades to existing destinations.

Emirates SkyCargo recorded a strong performance in a resurgent market, and continues to play an integral role in the company’s expanding operations, contributing 14% of the airline’s total transport revenue.

In an airfreight market with fast-changing demand patterns, Emirates’ cargo division reported a revenue of AED 12.4 billion (US$ 3.4 billion), an impressive increase of 17% over last year, while tonnage carried slightly increased by 2% to reach 2.6 million tonnes.

This year, freight yield per Freight Tonne Kilometre (FTKM) increased by 14%, reflecting a very positive market environment for the industry, and the weakening of the USD against major currencies.

Emirates’ SkyCargo’s total freighter fleet stood at 13 Boeing 777Fs. In addition to belly-hold capacity to Emirates’ new passenger destinations, Emirates SkyCargo launched new freighter services to Maastricht (Netherlands), Luxembourg, and Aguadilla (Puerto Rico).

Emirates SkyCargo continued to develop innovative, bespoke products tailored to key industry sectors. In November, it signed an MoU with Dubai CommerCity to develop new solutions for the e-commerce sector using Dubai as a hub.

During the year, Emirates SkyCargo launched Emirates Fresh for perishable commodities such as fresh cut flowers, fruits and vegetables. For temperature-sensitive Pharma products, Emirates SkyCargo rolled out a pharma corridors programme to offer enhanced origin-to-destination protection, and it also partnered with DuPont to introduce White Cover Xtreme, a next generation thermal blanket to protect sensitive cargo.

Emirates’ hotels recorded revenue of AED 746 million (US$ 203 million), a moderate increase of 1% over last year in a highly competitive market mainly in the UAE.

dnata performance

In its 59 years of operation, 2017-18 has been dnata’s most profitable year, crossing AED 1.3 billion (US$ 359 million) profit for the first time. Building on its strong results in the previous year, dnata's revenue grew to AED 13.1 billion (US$ 3.6 billion), up 7%. dnata’s international business now accounts for 68% of its revenue.  

The strong performance was achieved through organic growth with key contract wins coupled with solid customer retention across its four business divisions, as well as the impact of acquisitions from previous year.

dnata continued to lay the foundations for future growth by investing AED 600 million in new facilities and equipment, acquisitions, leading-edge technologies and people development.

One of its key initiatives in 2017-18 was to embark on the journey to implement a new Enterprise Resource Planning (ERP) solution that will transform its business support functions, and provide real time information to enable better decision making, governance, efficiency and scalability for continued growth and expansion. 

In 2017-18, dnata’s operating costs increased accordingly by 8% to AED 11.9 billion (US$ 3.2 billion), reflecting the impact of organic growth across all lines of business coupled with integrating the newly acquired companies mainly across its international airport operations. 

dnata’s cash balance reached AED 4.9 billion (US$ 1.3 billion), a new record high. The business delivered an AED 1.9 billion (US$ 506 million) cash flow from operating activities in 2017-18, which is also a new record in line with the enhanced cash balance.

Revenue from dnata’s UAE Airport Operations, including ground and cargo handling increased by 4% to reach AED 3.2 billion (US$ 859 million).

The number of aircraft movements handled by dnata in the UAE declined by 2% to 211,000 impacted by the geopolitical situation in the region, whereas Cargo handling increased by 2% to 731,000 tonnes, supported by the strong overall air cargo market.  

In addition to the steady delivery of initiatives started in 2014 to optimise its operations, covering facility improvements, process changes, infrastructure upgrades and IT development, dnata also successfully tested the use of blockchain technology to further streamline and simplify its cargo delivery processes from origin to final destination.

dnata’s International Airport Operations division grew revenue by 14% to AED 3.8 billion (US$ 1.0 billion), on account of increasing business volumes, opening of new locations and winning new contracts.

International airport operations continue to represent the largest business segment in dnata by revenue contribution. The number of aircraft handled by the division further increased substantially by 10% to 449,000, and Cargo noted a substantial growth of 10% to 2.4 million tonnes of handled goods.  

dnata continued to win over customers with its high quality standards, inking over 90 contracts with new and existing customers during the year.

During the year, dnata made significant investments which expanded its capability and global presence. In May, dnata entered the US cargo market with its acquisition of AirLogistix USA. The investment includes state-of-the-art cargo handling facilities in Houston and Dallas Fort-Worth. dnata also expanded its cargo handling capabilities at Gatwick, opened an additional cargo warehouse in Schiphol, and a new airside cargo facility in Adelaide.

In the US, it received a new licence to provide ground handling services at John F. Kennedy International Airport’s (JFK) Terminal 4; and it commenced operations at JFK’s Terminal 8. In Singapore, dnata began operations at Singapore Changi Airport’s new Terminal 4; and opened a new maintenance base for ground service equipment.

dnata’s Catering business accounted for AED 2.1 billion (US$ 585 million) of its total revenue, up 7%. The inflight catering business uplifted more than 55 million meals to airline customers.

During the year, dnata opened a state-of-the-art catering hub at Melbourne airport, the largest such facility in the southern hemisphere, and a second catering facility in Ireland at Dublin airport. It also entered the Canadian market when it was awarded a licence to provide flight catering services to airlines departing Vancouver International Airport, and has commenced plans to build a dedicated catering facility there.

dnata strengthened its presence in the North American market with the acquisition of 121 in-flight catering, a New York-based in-flight and VIP caterer in March. This is pending approval from the Committee of Foreign Investments in the United States (CFIUS). In April 2018, dnata announced the acquisition of Qantas’ catering business, subject to the approval of the Australian Competition and Consumer Commission.

Revenue from dnata’s Travel Services division has seen a turnaround after last year’s decline with an increase of 8% to AED 3.4 billion (US$ 922 million). The underlying total transaction value (TTV) of travel services sold increased by 6% to AED 11.3 billion (US$ 3.1 billion).

This solid performance was supported by dnata’s ability to tap on the upswing in both inbound and outbound tourism demand in the Middle East, and a healthy increase in long-haul travel and cruise bookings in Europe and Australia.

In 2017-18, dnata completed its acquisition of a stake in Destination Asia, a leading destination management company with operations across 11 Asian countries, making its entry into South East Asia’s inbound travel market. Its UK-based Imagine Cruising business, completed a successful first year of trading in Australia, and acquired Holiday Planet, a leading travel company in Perth to boost growth in this market.

During the year, dnata invested in technology to provide enhanced functionality and a better service experience for its partners and customers. This included the creation of two travel reservation systems for Emirates Holidays and dnata Travel’s B2B business, to replace existing ones.

The full 2017-18 Annual Report of the Emirates Group – comprising Emirates, dnata and their subsidiaries – is available at: www.theemiratesgroup.com/annualreport

US$ figures are converted at 1US$ = 3.67AED and are based on the full AED figures before rounding.

The campaign, which commenced last week and ran on the Emirates Group’s National Recruitment Instagram account, Rehlaty, features the stories of Emirati employees representing distinctive roles.

“The world of aviation is far more expansive than what often meets the eye. As Careers UAE 2018 kicks off today, it’s important to showcase the broad range of roles available to Emiratis within the Emirates Group.  From catering specialists, facilities managers, cargo handlers, security specialists, doctors and trainers to airport, crew and uniform supervisors and security guards, I am proud to see UAE nationals employed in a myriad of roles within the organisation,” said His Highness Sheikh Ahmed Bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline & Group.

The Instagram posts and videos told the stories of six remarkable Emirati employees who dedicate their time to look after Emirates’ staff and customers.   Click here to get to know them and their stories.

Over the years, the Emirates Group has employed UAE Nationals in a variety of roles across the group. Whether with Emirates, the world’s largest international airline, dnata, the global air services provider or Group-wide business units such as Human Resources, IT, Procurement, Facilities Management, Internal Audit and Finance, the Emirates Group caters to all interests and educational backgrounds.

Through its Emiratisation strategy, Rehlaty, the Emirates Group sets an Emiratisation target to recruit and retain UAE Nationals, offering a range of career opportunities and scholarships to ensure the new recruits are well-equipped for a dynamic career with the Emirates group.

Careers UAE 2018 kicked off today at the Dubai World Trade Center. The three-day exhibition aims to expose talented UAE Nationals to a wide range of career opportunities. The Emirates Group pavilion is located in Hall 4, stand number 4C-1.

The MoU was signed by His Highness Sheikh Ahmed Bin Saeed Al Maktoum, Chairman and Chief Executive Emirates Airline & Group, and Krishna Kishore, CEO, Andhra Pradesh Economic Development Board (APEDB), in the presence of representatives from both parties.

Under the terms of the MoU, the Emirates Group and the State of Andhra Pradesh will work together to support the development of Andhra Pradesh’s aviation infrastructure by sharing industry expertise and identifying development and investment opportunities.

“The Emirates Group is committed to future investment and expansion in support of India’s 2020 goal to be the world’s third largest aviation market. We recognise that airlines have a major role to play as facilitators of economic and industrial growth, and strategic partnerships such as this are very important to achieve that. Through this agreement, Emirates and flydubai will work closely with APEDB to share expertise, discuss opportunities, enhance and support the growth of the aviation sector in the state of Andhra Pradesh,” said His Highness Sheikh Ahmed Bin Saeed Al Maktoum.

“We are confident that this significant partnership with the Emirates Group will be a major boost to APEDB’S strategic efforts to elevate, enhance and develop the aviation industry in Andhra Pradesh. It will contribute positively to AP’s economic growth as well as help us build a stronger framework for industrial and infrastructural development. We are optimistic with the pivotal role played by the Emirates Group in achieving these goals and have no doubt that the partnership will reap mutual benefits,” said Krishna Kishore

Under the MoU, the two parties will look to collaborate in areas such as the potential development of aviation facilities and skill development projects in the State of Andhra Pradesh.

The ‘Najm Chairman’s Awards’ ceremony took place at Emirates’ Group Headquarters, and was presented Sir Tim Clark, President Emirates Airline on behalf of His Highness Sheikh Ahmed bin Saeed Al-Maktoum, Chairman and Chief Executive of Emirates Airline & Group. Colleagues, families and friends of this year’s winners also gathered to support and cheer on their loved ones and colleagues.

HH Sheikh Ahmed said: “Every year, we come together to celebrate the outstanding achievements of our employees. Their hard work, tenacity, compassion, and continued pursuit of excellence are vital to the success of Emirates and dnata, and I congratulate them for their brilliant performance and contributions. Whether individually or collectively, we firmly believe that the most outstanding contributors who have gone beyond expectations should be recognised and rewarded.”

Click here to watch the highlights of the Najm Awards ceremony.

Najm, means ‘star’ in Arabic, and is the Emirates Group’s rewards and recognition system that recognises employees for their commitment to excellence and innovation. This is the 11th edition of the annual Chairman’s award, which has seen more than 70 employees recognised for individual and collective achievements within the Emirates Group. Award nominations run through a rigorous review, selection and voting process by heads of departments and members of the senior executive team.

Stories of Excellence

The Najm Chairman’s Award 2017/2018 winners were recognised for a range of outstanding achievements, from saving lives and providing support in difficult situations, to creating innovative business solutions.

Giles Peter Daniel Birch, First Officer (Airbus), Emirates Flight Operations, won the Najm Chairman’s Award for his work on a project to reduce usage and maintenance costs for A380 auxiliary power units (APUs). Auxiliary Power Units are gas turbine engines used during aircraft ground operations to provide power for engines, electricity, air-conditioning and other aircraft systems. Giles found a way to cool the aircraft by improving equipment performance and reducing wastage in a practical, innovative and scientific manner, devoting much of his own personal time to implement the project. These initiatives implemented under Giles's leadership have already yielded millions of dirhams in fuel cost savings.

Gavin Keyes, Ramp Agent, dnata International-Australia, was awarded the Najm Chairman’s Award for his quick and prompt action which averted a potential crash on the ground that could have resulted in injuries to employees and serious damage to an aircraft. Early one morning, as an aircraft turnaround was in progress at Sydney Airport, Gavin noticed that an unattended ramp tug was speeding towards an aircraft and two employees. A tug was left on its own while a driver was collecting safety cones, unaware that one of the cones had fallen onto the vehicle accelerator, setting it into motion. Gavin immediately pulled one of the employees to safety and jumped onto the moving tug, taking control of it. He steered the tug, jammed the brakes and was able to stop it only centimetres away from the engine of the aircraft.

Eissam Mostafa Mohamed Ouf, Cabin Crew member, was awarded the Najm Chairman’s award for his lightning speed reaction that saved a baby’s life onboard. Eissam was carrying out the meal service on a flight from London Heathrow when he suddenly heard a commotion. A baby had started choking and had fallen unconscious. Realising a life-threatening emergency, Eissam instantly took hold of the baby and administered back slaps and chest thrusts. The baby regained consciousness and the object in its throat was dislodged. His quick thinking and correct administration of first aid saved the baby’s life.

Fadila Bachiri, Department Officer, dnata Airport Operations was also awarded the Najm Chairman’s Award for her life saving actions. When a passenger in the Concourse D lounge choked on a piece of candy, Fadila made an impromptu decision not to wait for the medical team and rushed to apply first aid immediately. After five attempts, she managed to get the blockage out of the passenger’s throat and clear his airway. Apart from averting a potential death, Fadila also helped to calm the passenger’s distressed wife.

Khadija Arsanova, Customer Service Manager, dnata Travel Services, was recognised with the Najm Chairman’s Award for her exceptional customer service. Khadija helped two Emirates Holiday customers who had suffered a severe accident while on a safari and buggy ride with a company that was not part of the Emirates Group. Khadija became their constant point of contact during the tragic time. Khadija put herself in the customers’ and families’ situation and helped them throughout their ordeal, going above and beyond what was expected of her in the call of duty.

The historic agreement, the first between the UAE’s two world-leading aviation groups, signals the importance of closer collaboration in aviation security to effectively exploit joint synergies to enhance efficiency and security for the benefit of both groups’ customers. The cooperation is also in keeping with the spirit of the ‘Year of Zayed’ which celebrates the vision and leadership of the founding father of the UAE.

One of the key areas of cooperation outlined in the MoU involves the sharing of information and intelligence between Emirates Group Security and Etihad Aviation Group on critical aspects of aviation security. The two entities will also work together on operational areas both within and outside the UAE.

HH Sheikh Ahmed said: “Security is one of the foremost priorities of the global aviation industry. Over the years, Emirates Group Security has built strong expertise and capabilities to successfully navigate the complex landscape of security risks and threats in aviation. Through this agreement, Emirates Group Security will collaborate with Etihad Aviation Group to share know-how and extend aviation security services in order to better handle shared challenges, which ultimately benefits travellers.”

HE Hamad Abdulla Al Shamsi said: “This is a landmark partnership and one which is as important symbolically as it is strategically. As the national airline of the UAE, we have a responsibility to seek and develop greater collaboration with our major aviation partners in the UAE for the continued safety and convenience of millions of travellers worldwide.

“Security is our utmost priority and given the current sensitive climate we operate in, it should never be underestimated. The signing of an MoU between the two largest aviation groups in the country will have a positive impact on local and international operations by significantly enhancing aviation security measures. By working closely together, and pooling our expertise and resources, Etihad Aviation Group and Emirates Group Security will build a stronger platform from which to share best practice and knowledge, allowing us to provide the safest travelling environment for our customers.”

Under the MoU, Emirates Group Security will also extend its security training and education programmes to Etihad Airways and will support the Abu Dhabi-based airline in the development of its own security escort capability. In the longer term, Emirates Group Security will also share the content and structure of its extensive security development curriculum and work with Etihad Aviation Group in setting up a structured in-house security education programme with possible university level accreditation.

About Emirates Group Security
Emirates Group Security is the award winning, multi-faceted organisation that develops and implements security measures and strategies across the Emirates Group. Offering a wide spectrum of security services ranging from general to aviation specific, Emirates Group Security employs more than 400 staff directly and over 2,000 security staff through its service partner Transguard Group (TG). Emirates Group Security extends its special aviation security services beyond Emirates to other airlines that operate in and out of Dubai International Airport on a commercial basis. Emirates Group Security has also set up its learning and development arm – Centre of Aviation and Security Studies (CASS) - in partnership with Edith Cowan University to develop career ready professionals for the aviation and general security industry.

About Etihad Aviation Group
Etihad Aviation Group (EAG) is a diversified global aviation and travel group comprising five business divisions – Etihad Airways, the national airline of the United Arab Emirates, Etihad Airways Engineering, Etihad Airport Services, Hala Group and Airline Equity Partners.

From its Abu Dhabi base, Etihad Airways flies to, or has announced plans to serve, more than 100 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas. The airline has a fleet of over 120 Airbus and Boeing aircraft. In 2013, it placed firm orders for 204 aircraft, which included 71 Boeing 787s, 25 Boeing 777Xs, 62 Airbus A350s and 10 Airbus A380s. For more information, please visit: Etihad.com 

Audited by PricewaterhouseCoopers (PwC), the report presents environmental sustainability initiatives and performance data from a range of Group activities covering airline operations, dnata’s cargo and ground handling businesses, and other commercial activities such as engineering and catering.

With 2017 being the United Nations International Year of Sustainable Tourism for Development, the Group has linked its environmental priorities to the United Nations Sustainable Development Goals to help it focus better on where it can have the greatest impact.

“2016-17 was a particularly testing year, as we faced a series of social, economic and political events that erupted across our markets around the world. Consumer confidence and travel demand were hit by a series of shocks. Yet our strong track record, business foundation, and brand reputation have stood us in good stead, enabling us to weather these turbulent times,” said His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline and Group.

“We are investing in our people, new systems, technologies, and infrastructure that will enable us to continue developing our business profitably and sustainably. Our journey to transform our business will open new opportunities to improve levels of resource efficiency, building up our business resilience to chart a path not just through the year ahead, but for the long-haul,” he added.

A key part of the Group’s environmental strategy is operating an eco-efficient fleet, and during the year Emirates airline retired the last remaining Airbus A340s and A330s. It now only operates a passenger fleet of Airbus A380s and Boeing 777s, and together with its Boeing 777 freighters, the average fleet age stands at 5.3 years, well below the industry average. A modern wide body fleet delivers lower engine and noise emissions, and offers customers a higher level of comfort.

The Group’s efforts during the year to enhance operational efficiency across the business also helped to reduce costs and its environmental impact. For example, a water-saving aircraft washing procedure introduced by Emirates Engineering will help save 11 million litres of water a year, while their energy efficiency projects, such as installing light emitting diode lighting in the hangars, are saving a substantial 237 megawatt-hours of electricity a month.

On board, the airline is now providing sustainably-made blankets in Economy Class on long-haul flights. Each warm fleece blanket is made from 28 recycled plastic bottles, which could otherwise have ended up in landfill.

dnata marked its most successful and profitable year of operations yet in its 58-year history. Across its four business divisions, UAE airport operations, international airport operations, travel services, and catering, the company won significant new contracts, expanded existing relationships, and continued to win recognition for its quality services.

Its ground handling operations in Dubai and around the world have been gradually replacing vehicles and ground service equipment with electric / hybrid equipment, reducing emissions of carbon dioxide and other pollutants. Electric ground equipment are also being used at several airport operations internationally, including in the UK, the US, Netherlands, Switzerland and Singapore, with plans to extend the fleet of vehicles and the locations where they are deployed.

To enable long-term excellence in Health, Safety and Environment (HSE), dnata implemented an Integrated Management System (IMS) during the year. The IMS, one of the cornerstones of the “One dnata” strategy, covers all operational aspects of dnata’s diverse business, and will support a learning culture to deliver continuous improvement across all areas of the business.

The Group continued its strong support for action against the illegal trade in wildlife, and through its “A Greener Tomorrow” initiative contributed to three organisations in Africa that are at the forefront of wildlife protection, namely the Southern African Wildlife College Trust, Southern African Foundation for the Conservation of Coastal Birds, and African Parks. dnata’s employee-led philanthropy programme dnata4good also continued its support for wildlife conservation in South Africa, and completed a school-building project in Nepal.

The full report is available here

DUBAI, U.A.E., 9 November 2017: The Emirates Group today announced its half-year results for 2017-18. The Group saw steady revenue growth and a rebound on profitability compared to the same period last year, in spite of the continuing downward pressure on margins, a rise in oil prices, and other challenges for the airline and travel industry.  

The Emirates Group revenue was AED 49.4 billion (US$ 13.5 billion) for the first six months of its 2017-18 financial year, up 6% from AED 46.5 billion (US$ 12.7 billion) during the same period last year.

Profitability rebounded after a low during the same period last year, with the Group reporting a 2017-18 half-year net profit of AED 2.3 billion (US$ 631 million), up 77%.  This result was driven by capacity optimisation and efficiency initiatives across the company, steady business growth, and a more favourable foreign exchange situation compared to the same period last year.

The Group’s cash position on 30th September 2017 was at AED 18.9 billion (US$ 5.2 billion), compared to AED 19.1 billion (US$ 5.2 billion) as at 31st March 2017.

His Highness (HH) Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline and Group said: “A lot of the credit for our 2017-18 half-year results goes to our talented workforce who have worked hard to improve our business performance, and address our challenges without compromising on quality and service.

“Our margins continue to face strong downward pressure from increased competition, oil prices have risen, and we still face weak economic and uncertain political realities in many parts of the world. Yet, the Group has improved revenue and profit performance. This speaks to the resilience of our business model, and the agility of our people.

“The easing of the strong US dollar against other major currencies helped our profitability. We are also seeing the benefit from various initiatives across the company to enhance our capability and efficiency with new technologies and new ways of working.  Moving forward, we will continue to keep a careful eye on costs while investing to grow our business and provide our customers with world-class products and services.”

In the past six months, the Group’s employee base reduced by 3% compared to 31 March 2017, from an overall staff count of 105,746 to 102,669. This was largely a result of natural attrition together with a slower pace of recruitment, as various parts of the business adopted new technologies, streamlined business processes and re-allocated resources.
 

Emirates 

Emirates continues to invest in the most advanced wide-body aircraft to improve overall efficiency and provide better customer experience. During the first six months of 2017-18, Emirates received 10 wide-body aircraft – 4 Airbus A380s, and 6 Boeing 777s, with 9 more new aircraft scheduled to be delivered before the end of the financial year. It also retired 5 older aircraft from its fleet with further 4 to be returned by 31 March 2018.

Emirates launched two new passenger services in the first six months of its financial year - to Zagreb (Croatia) and Phnom Penh (Cambodia).  As of 30 September, Emirates’ global network spanned 156 destinations in 84 countries. Its fleet stood at 264 aircraft including freighters.

Emirates continues to provide ever better connections for its customers across the globe with just one stop in Dubai.

In July, the airline announced a partnership with flydubai, leveraging both airlines’ complementary networks to open new city-pair routings for customers, and optimise operations at Dubai International airport. Emirates also announced it will extend its successful partnership with Qantas for a further five years in tandem with joint network adjustments that will offer travellers more connectivity and flight choices to and from Australia and New Zealand.

Overall capacity during the first six months of the year increased a modest 2% to 30.8 billion Available Tonne Kilometres (ATKM). Capacity measured in Available Seat Kilometres (ASKM), grew by 3%, whilst passenger traffic carried measured in Revenue Passenger Kilometres (RPKM) was up 5% with average Passenger Seat Factor rising to 77.2%, compared with last year’s 75.3%.

Emirates carried 29.2 million passengers between 1 April and 30 September 2017, up 4% from the same period last year. The volume of cargo uplifted at 1.3 million tonnes is up 5% while yield improved by 8%. This solid performance speaks to Emirates SkyCargo’s recent investments in products and services tailored to key sectors, and is also a positive sign of a gradual recovery in the global air freight market.

In the first half of the 2017-18 financial year, Emirates net profit is AED 1.7 billion (US$ 452 million), up 111%, compared to last year. Emirates revenue, including other operating income, of AED 44.5 billion (US$ 12.1 billion) was up 6% compared with the AED 41.9 billion (US$ 11.4 billion) recorded during the same period last year. This result was driven by improved seat load factors, tight control on capacity deployment, and the strengthening of currencies in Emirates’ key markets against the US dollar.

Emirates operating costs grew by 4% against the overall capacity increase of 2%. On average, fuel costs were 14% higher compared to the same period last year, this was largely due to an increase in oil prices (up 11% compared to same period last year), as well as an increase in fuel uplift of 3% due to Emirates’ expanding fleet operations. Fuel remained the largest component of the airline’s cost, accounting for 26% of operating costs compared with 24% in the first six months of last year.

dnata

dnata saw steady growth across its global businesses which now span 84 countries. In the first half of 2017-18, dnata’s international operations accounted for over 67% of its total revenue.

dnata’s revenue, including other operating income, is AED 6.3 billion (US$ 1.7 billion), a 7% increase compared to AED 5.9 billion (US$ 1.6 billion) last year.  This performance was underpinned by robust organic business growth, particularly in its international airport operations business with its previous cargo and ground handling acquisitions contributing to the 2017-18 half year performance. 

Overall profit for dnata is up by 20% to AED 659 million (US$ 180 million). This was driven by dnata’s continued focus on extracting operational, process and cost efficiencies across all business streams, and supported by strong performances from both its international and UAE airport operations divisions, with new customers won and the expansion of existing contracts. 

dnata’s airport operations remained the largest contributor to revenue with AED 3.4 billion (US$ 922 million), a 9% increase compared to the same period last year.  Across its operations, the number of aircraft handled by dnata increased by 11% to 330,317, and it handled 1.5 million tonnes of cargo, up 25%.

This reflects new customer contracts won across the network, and expansion to new locations such as Rio de Janeiro and Amsterdam (ground handling) as well as the overall upturn in global cargo volumes. In the first six months of 2017-18, dnata continued to strengthen its international footprint with the acquisition of AirLogistix USA marking its entry into the US cargo market and expanded its marhaba lounge product to new markets in Australia and Pakistan.  Additionally, a new maintenance base was opened in Singapore and a new cargo facility was opened in Adelaide.

dnata's travel division contributed AED 1.5 billion (US$ 420 million) to revenue, up 3% from the same period last year. The division’s underlying net sales remained stable at AED 5.5 billion (US$ 1.5 billion).

This was a good performance in the face of increased competition and a challenging landscape. dnata’s investment in technology has included rolling out Avaya to connect its contact centres globally, and a new proprietary booking system for Emirates Holidays. The division’s Middle East corporate business secured significant new accounts, and its newly launched bedbank – Yalago – began trading with third parties. Australia was a new market for cruise, and has already delivered a strong performance with growth continuing across this segment. dnata’s travel division continues to build a strong management team with key personnel changes geared to lead the business and extract synergies across its extensive portfolio of travel brands.

dnata’s flight catering operation, contributed AED 1.1 billion (US$ 298 million) to its total revenue, up 4%. The number of meals uplifted dropped 7% to 31.8 million meals for the first half of the financial year. The unit’s improved performances in Australia, Singapore, Romania and Czech Republic was dampened by key contracts lost in UK and Italy primarily from Alitalia and Monarch Airlines which ceased operations.

In the first six months of the year, dnata’s catering unit continued to win contracts from new customers and expand existing customer relationships. It also opened a new state-of-the-art kitchen in Melbourne, and invested to expand its capabilities in other value-added inflight services such as onboard retail.

His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive for Emirates Airline & Group said: “We have wholeheartedly accepted the challenge and have partnered with the Dubai Fitness Challenge (DFC). This is a great community initiative that will help kick-start physical activity and promote a healthy lifestyle for our employees, to help them build an active routine into their daily life. Many of our employees are desk-based, and physical inactivity is a reality that many working professionals face everyday. With the variety of activities on offer for the next 30 days, we hope that the Dubai Fitness Challenge will have a positive impact on the health and well-being of our staff and their families. We also want our home-base of Dubai to become one of the world’s most active cities and this starts with the most important building block - its citizens and residents.”

To encourage employees to register for The Dubai Fitness Challenge and complete the 30 minutes of daily physical activity for 30 days, His Highness Sheikh Ahmed recently announced a host of extra incentives for employees. Employees who register by 20 October and complete the 30x30 challenge will receive one free Service Related Concession ticket to anywhere on the Emirates network. In addition, if an employee is ranked among the top ten winners in an individual competition or among the top five in a team competition of a Dubai Fitness Challenge organised event, they will receive an extra five annual leave days which will be added to their total yearly allocation.

Across the Group, a substantial number of events, trainings and competitions are being organised during the 30 Day Dubai Fitness Challenge. There are almost 40 different sports and hobby clubs already managed and run by Emirates Group employees, ranging from football, volleyball, basketball, badminton, cricket, cycling, rugby, hockey, amongst other sports. During the Dubai Fitness Challenge, various classes and training sessions will be facilitated for employees, free of charge, such as martial arts classes and volleyball tournaments, with more to come.

Emirates has also partnered with the Dubai Fitness Challenge to bring workouts closer to Emirates Group offices so employees can literally ‘hit the gym’.  Through DFC’s mobile gym programme, Emirates Group staff will be able to work out with the latest fitness equipment and can enjoy group classes just steps away from their office environment.

Emirates Group employees intending to be more active, lose weight and track their progress over the course of the next 30 days can also participate in the four-week biggest loser competition, taking place at Emirates Group headquarters. Staff can stay updated on Dubai Fitness Challenge initiatives and cheer each other on through company Fitness and Wellbeing intranet groups.  Staff can also avail special discounts throughout the year at participating Dubai-based health clubs and gyms, as well as take advantage of special offers for yoga, aqua classes and other exciting group classes. To ensure employees have all of their essentials when it comes to fitness gear, deep discounts on EK Fit clothing at the Emirates Official Store as well as at well-known sportswear and accessories stores can also be enjoyed during the DFC period.

The Dubai Fitness Challenge kicks off from 20th October and will run until 18th November.

A total of 112 graduates from over 25 nationalities graduated from Emirates Group Security’s Centre of Aviation and Security Studies (CASS). The graduating class included staff from the Emirates Group as well as external candidates. 72 students received diplomas in aviation security and 40 students received diplomas in ground handling.

CASS, the learning and development arm of Emirates Group Security was set up in partnership with Edith Cowan University (ECU), Perth, Australia. The diplomas received by the students are awarded under Australian commonwealth university guidelines and are also recognised by the U.A.E. General Civil Aviation Authority (GCAA). Students also have the option to earn internationally recognised credit points for future courses of study with Edith Cowan University. Currently, over 1600 students have graduated from CASS since the start of the aviation security course in 2003.

“Through CASS and our partnership with Edith Cowan University, Emirates Group Security offers students a range of educational programmes in aviation equipping students with the specialist skills required to manage security needs in today’s aviation industry,” said Dr Abdulla Al Hashimi, Divisional Senior Vice President, Emirates Group Security.  

“ECU is proud of its partnership with Emirates through Centre for Aviation and Security Studies (CASS) and it serving as a model for strategic partnerships between a university and business, where academic rigour underpins and strengthens practical application,” said Steve Chapman, Vice Chancellor, Edith Cowan University. “ECU and CASS will continue to strive tirelessly to nurture the skills of our students, strengthen education and training initiatives, and play our part in building the future of the U.A.E.,” he added.

The diploma programmes for aviation security and ground handling last 18 months. Students are taken through a range of subjects including aviation security, threat assessment and management and aviation logistics. In addition to the diploma programmes, Emirates Group Security offers a number of short term university-level accredited training programmes in aviation and general security for ground staff, aircrew and professionals from security and related industries.

The new e-learning course will be rolled out in October 2017 as part of the training requirements internally for Emirates Cabin Crew and other airport ground staff.  The course will also be included as part of the aviation security programme offered by Emirates Group Security in collaboration with Edith Cowan University, Australia.

Emirates Group Security worked closely with the UK government during the development stages of the course in order to gather content and insights which would eventually help staff observe and recognise behaviour of potential offenders. This included sharing of important behavioural traits of traffickers as well as victims and case studies of successful interception and prosecution of offenders.  The course also offers practical guidelines on what staff can do in situations where they suspect a potential crime.

Dr Abdullah Al Hashimi, Divisional Senior Vice President, Emirates Group Security said:
“Human trafficking is a global problem that affects hundreds of thousands of people worldwide. We have developed this new training module with the aim of helping our staff become more aware and observant of the behaviour of potential crime offenders and possible victims of human trafficking.

“By collaborating with the UK government, we have been able to build in more practical insights and information into this new module which reinforces the existing training that we have been imparting to our staff.”

UK Government Minister for Immigration Brandon Lewis said:
"This Government has taken world-leading action to tackle the despicable crimes of modern slavery and human trafficking. As part of this, our Immigration Enforcement teams work closely with law enforcement colleagues in the UK and abroad to identify the criminal gangs responsible and put them before the courts.

“Airlines also have a vital role to play in combating these crimes and initiatives such as this are an important way of ensuring that those on the front line know what to look out for and what to do. I welcome the action taken by Emirates Group Security and hope the constructive relationship with Immigration Enforcement continues going forward.”

AVSEC Global 2017 Symposium, Dubai

The announcement about the new module was made ahead of Emirates Group Security’s 3rd biennial symposium ‘AVSEC Global 2017’ which will take place from 8-10 October at Le Meridien Dubai Hotel and Conference Centre.  Recognised as one of the leading global events focused on aviation security, the symposium will bring together global leaders in aviation and security to discuss critical security challenges of the future. Speakers include Sir Tim Clark, President Emirates airline, Lord Callanan, Parliamentary Under Secretary of State for Aviation, International and Security, UK Government, Mr Krishan Chander Singh, former Indian Ambassador to the UAE, Mr Khoo Boon Hui, former President of Interpol and Major General Obaid Mehayer Bin Suroor Alhameeri, Deputy Director-General of the Directorate General for Residency and Foreign Affairs, Dubai.

The symposium will also feature the International Awards of Excellence in Aviation Security, which will recognise exceptional performance and achievements in the global aviation security industry.

More information on AVSEC Global 2017 is available at the Emirates Group Security website.

The selected UAE National employees have successfully passed the rigorous PwC selection process and began their 12-month secondment with PwC earlier this month. The two candidates joined a batch of 300 new graduates welcomed by PwC from different Middle Eastern countries, all looking to complete professional training and obtain certification on the allocated field across PwC’s offices in the region.

“We are always looking to invest in programmes and initiatives that provide UAE Nationals with various training opportunities, further developing their careers and growing their skillset.  Partnering with a highly-regarded firm like PwC will give our Emirati employees a one-of-a-kind opportunity to connect with industry professionals, learn and build on their strengths. The knowledge they’ll gain during their secondment is exactly what they need to thrive in a dynamic workplace like the Emirates Group,” said Amira Al Awadhi, Emirates’ Vice President, National Recruitment and Development.

“PwC is committed to supporting professional growth and investing in our nationals. Diverse talent is the core of our people agenda which aims to attract, develop and retain the best people. By investing in our people, we are investing in the future of the firm. The new graduates will go through a week long induction with the firm’s leadership and will start a three year development programme within PwC Middle East. PwC offers an inclusive environment for all graduates throughout their careers, providing them with the resources, mentors and support leading to their success,” said Emma Campbell, PwC Middle East People Partner.

PwC's Watani Graduate Programme for UAE nationals runs alongside PwC’s Middle East Graduate Programme, with almost 300 new graduates joining PwC Middle East every September. This year, the induction week started on 10 September in Yas Island, Abu Dhabi, and will be followed by weeks of training tailored to the graduate's business area, after which each graduate go to their offices across the Middle East region.

For more information about PwC Middle East’s Graduate Programme, visit http://www.pwc.com/m1/en/media-centre/2017/pwc-takes-record-number-of-graduates.html

About PwC

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Established in the Middle East for 40 years, PwC has 23 offices across 12 countries in the region with around 4,200 people. (www.pwc.com/me).

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©2017 PwC. All rights reserved

From bold and ambitious leaders, creative and confident innovators, to compassionate and dedicated mothers and teachers, Emirati women continue to contribute to the growth of the nation.

His Highness Sheikh Ahmed Bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline & Group, described Emirati Women as ‘Ideal’ in all aspects of life.

To show his appreciation and acknowledgment to their efforts, Sheikh Ahmed has also sent a personalised letter to each and every Emirati woman within the Emirates Group. He said: “On this special day, I’d like to extend my gratitude to each and every one of you for your contribution to the Emirates Group and to our country’s growth. Emirati women today have achieved significant milestones, challenging the norms in their careers while caring for our country’s next generations at home. Thank you for your diligence, dedication, contribution and commitment to this country.  I am confident that you’ll continue to be the pride of the nation, the ultimate role models to our children and an inspiration in the workforce."

The Emirates Group employs more than 1100 Emirati women in diverse professions and functions across the company. Making their mark in the aviation and travel industry, Emirati women in the Emirates Group are employed in a myriad of roles, in departments spanning Flight Operations and Engineering to Group IT, Finance and Commercial, amongst other professions.

Themed ‘Ahead of Tomorrow’, the AVSEC Global 2017 symposium will focus on the initiatives and the technologies that will drive aviation security in the future. The symposium is slated to bring together some of the most prominent industry leaders in global security to discuss critical security challenges of the future including Sir Tim Clark, President Emirates airline, Mr Khoo Boon Hui, former President of Interpol, Ms Sachi Wimmer, Executive Director, Office of Transport Security, Australian Government and Ms Christine Negroni, author and journalist specialising in aviation. The conference will be inaugurated by His Highness (H.H.) Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates airline and Group.

“From its start in 2013, the AVSEC Global Symposium has become a significant event globally in aviation security,” said Dr Abdullah Al Hashimi, Divisional Senior Vice President, Emirates Group Security. “As a platform, the AVSEC Global symposium allows high level decision makers airlines, government, airport operators, regulators and the cargo industry to come together to share ideas and best practices resulting in measurable improvements in global aviation security,” he added.

The AVSEC Global 2017 symposium will build on the success of the event in 2015 which brought together over 600 industry professionals and over 20 key sponsors and exhibitors. In addition to an exhibition, the symposium will also feature the International Awards of Excellence in Aviation Security, which will recognise exceptional performance and achievements in the global aviation security industry. Nominations are invited from both individuals and organisations and the awardees will be determined by an eminent panel of aviation security industry experts.

More details about the event and the awards including information on speakers, registration details and nomination forms  for the awards are available at the Emirates Group Security website.

About Emirates Group Security:

Emirates Group Security is the award winning organisation that offers a wide spectrum of security services ranging from general to aviation specific. Part of the Emirates group, it employs more than 400 staff directly and over 2000 security staff through its service partner Transguard Group (TG).

Emirates Group Security extends its special aviation security services beyond Emirates to other airlines that operate in and out of Dubai International Airport on a commercial basis. Emirates Group Security’s commitment to excellence is demonstrated by its strict adherence to its Quality Management System conforming to ISO 9001: 2015 standards. The organisation was the recipient of the DQAA – Dubai Quality Award Appreciation in 2012 and the DQAA – Dubai Quality Award in 2016.

• Emirates reports a profit of AED 1.3 billion (US$ 340 million)
  • Airline capacity crosses 60 billion ATKM. 35 new aircraft delivered, and 27 older aircraft retired during the year
  • Stable revenue at AED 85.1 billion (US$ 23.2 billion), after a AED 2.1 billion (US$ 572 million) hit due to unfavourable currency exchange

• dnata makes highest profit ever, at AED 1.2 billion (US$ 330 million)
  • Record revenue of AED 12.2 billion (US$ 3.3 billion) reflects further business expansion, with international business now accounting for 66% of revenue 
  • Expands global footprint with ground handling acquisitions in the Americas, adds new facilities and service capabilities across its airport, cargo, catering, and travel services divisions

DUBAI, UAE, 11 May 2017 - The Emirates Group today announced its 29th consecutive year of profit and steady business expansion, despite a turbulent year for aviation and travel.

Released today in its 2016-17 Annual Report, the Emirates Group posted an AED 2.5 billion (US$ 670 million) profit for the financial year ending 31 March 2017, down 70% from last year’s record profit. The Group’s revenue reached AED 94.7 billion (US$ 25.8 billion), an increase of 2% over last year’s results, and the Group’s cash balance decreased by 19% to AED 19.1 billion (US$ 5.2 billion) mainly due to the repayment of two bonds on maturity and ongoing high investments into its fleet and aircraft related assets.

In line with the current business climate and to support the future investment plans of the Group, no dividend payment will be made to the Investment Corporation of Dubai (ICD) for 2016-17.

His Highness (H.H.) Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline and Group, said: “Emirates and dnata have continued to deliver profits and grow the business, despite 2016-17 having been one of our most challenging years to date.

“Over the years, we have invested to build our business capabilities and brand reputation. We now reap the benefits as these strong foundations have helped us to weather the destabilising events which have impacted travel demand during the year - from the Brexit vote to Europe’s immigration challenges and terror attacks, from the new policies impacting air travel into the US, to currency devaluation and funds repatriation issues in parts of Africa, and the continued knock-on effect of a sluggish oil and gas industry on business confidence and travel demand.”

In 2016-17, the Group collectively invested AED 13.7 billion (US$ 3.7 billion) in new aircraft and equipment, the acquisition of companies, modern facilities, the latest technologies, and staff initiatives.

Sheikh Ahmed said: “These investments will further strengthen our resilience, even as we extend our competitive edge, and adapt our businesses to the volatile business climate and fast changing consumer expectations. 

“We remain optimistic for the future of our industry, although we expect the year ahead to remain challenging with hyper competition squeezing airline yields, and volatility in many markets impacting travel flows and demand.

“Emirates and dnata will stay attuned to the events and trends that impact our business, so that we can respond quickly to opportunities and challenges. We will also progress on our digital transformation journey. We are redesigning every aspect of how we do business, powered by an entirely new suite of technologies. Our aim is to deliver more personalised customer experiences, and seamless customer journeys, and make our operations and back-office functions even more efficient.”

Across its more than 80 subsidiaries and companies, the Group increased its total workforce by 11% to over 105,000-strong, representing over 160 different nationalities.

Emirates performance

Emirates’ total passenger and cargo capacity crossed the 60 billion mark, to 60.5 billion ATKMs at the end of 2016-17, cementing its position as the world’s largest international carrier. The airline increased capacity during the year by 4.1 billion Available Tonne Kilometres (ATKMs), or 7% over 2015-16. 

Emirates received 35 new aircraft, its highest number during a financial year, comprising of 19 A380s and 16 Boeing 777-300ERs. At the same time 27 older aircraft were phased out, bringing its total fleet count to 259 at the end of March. This fleet roll-over involving 62 aircraft was the largest programme it has ever managed in a year, and it brought Emirates’ average fleet age down significantly to 63 months, compared with 74 months last year, and the industry average of 140 months. 

It underscores Emirates’ strategy to operate a young and modern fleet which is better for the environment, better for operations, and better for customers. The airline remains the world’s largest operator of the Boeing 777 and A380 – both aircraft being amongst the most modern and efficient wide-bodied jets in the sky today.

During the year, Emirates launched six new passenger destinations: Fort Lauderdale, Hanoi, Newark, Yangon, Yinchuan and Zhengzhou; and one new additional freighter destination: Phnom Penh. It also added services and capacity to nine cities on its existing route network across Africa, Asia, Europe, the Middle East, and North America, offering customers even greater choice and connectivity.

Against significant currency devaluations against the US dollar and fare adjustments due to a highly competitive business environment, Emirates managed to keep its revenue stable at AED 85.1 billion (US$ 23.2 billion). The relentless rise of the US dollar against currencies in most of Emirates’ key markets had an AED 2.1 billion (US$ 572 million) impact on airline revenue, and to the airline’s bottom line. It was the 2nd largest measured in a financial year after last year.

Total operating costs increased by 8% over the 2015-16 financial year. The average price of jet fuel fell slightly during the financial year. But due to an 8% higher uplift  in line with capacity increase, the airline’s fuel bill increased by 6% over last year to AED 21.0 billion (US$ 5.7 billion). Fuel is now 25% of operating costs, compared to 26% in 2015-16, but it remained the biggest cost component for the airline.

The airline successfully managed increased competitive pressure across all markets to remain profitable with AED 1.3 billion (US$ 340 million), a decrease of 82% over last year’s record results, and a profit margin of 1.5%. 

Overall passenger traffic growth continues to demonstrate the consumer desire to fly on Emirates’ state-of-the-art aircraft, and via efficient routings through its Dubai hub.

Emirates carried a record 56.1 million passengers (up 8%), and achieved a Passenger Seat Factor of 75.1%. The decline in passenger seat factor compared to last year’s 76.5%, is relative to the strong 10% increase in seat capacity by Available Seat Kilometres (ASKMs), and also in part due to lingering economic uncertainty and strong competition in many markets.

Under pressure from the weakening of all major currencies against the USD, passenger yield dropped to 24.7 fils (6.7 US cents) per Revenue Passenger Kilometre (RPKM).

To fund its fleet growth in a year of record aircraft deliveries, Emirates raised AED 29.1 billion (US$ 7.9 billion), using a variety of financing structures.

Emirates continued to tap the Japanese market for the Japanese Operating Lease (JOL) structure and Japanese Operating Lease with a Call Option (JOLCO) on both A380-800 and Boeing 777-300ER aircraft, while further accessing a diverse institutional investor and bank market base including Korea, the United Kingdom, Germany and Spain. Further and owing to the suspended Export Credit Agency (ECA) support, Emirates successfully structured an innovative AED 4.4 billion (US$ 1.2 billion) commercial bridge facility with US and Chinese institutions.

These deals align with Emirates’ strategy to seek diverse financing sources, and underscore its sound financials and the strong investor confidence in the airline’s business model.

Emirates closed the financial year with a healthy AED 15.7 billion (US$ 4.3 billion) of cash assets.   

Revenue generated from across Emirates’ six regions continues to be well balanced, with no region contributing more than 30% of overall revenues. Europe was the highest revenue contributing region with AED 23.9 billion (US$ 6.5 billion), unchanged from 2015-16. East Asia and Australasia follows closely with AED 22.6 billion (US$ 6.2 billion), up 1%. The Americas region recorded revenue growth at AED 12.4 billion (US$ 3.4 billion), up 3%. Gulf and Middle East revenue increased by 4% to AED 8.7 billion (US$ 2.4 billion) whereas revenue for Africa declined by 4% to AED 8.7 billion (US$ 2.4 billion). West Asia and Indian Ocean revenue decreased by 3% to AED 7.4 billion (US$ 2.0 billion).

Emirates continued to invest in refreshing its product and services in line with changing customer needs. The airline revealed its enhanced A380 Onboard Lounge which will enter service in July 2017, and announced a significant, multi-million dollar deal with Thales to equip its future Boeing 777X fleet with Thales’ AVANT inflight entertainment system. 

Other key initiatives in 2016-17 include: a US$11 million makeover of its Business Class Lounge at Concourse B in Dubai International Airport; the opening of a new Emirates Lounge in Cape Town, and the introduction of new onboard amenities for passengers in all classes, including sustainable blankets in Economy Class made from 100% recycled plastic bottles and using ecoTHREAD™ patented technology.

For 2017-18, Emirates has announced new routes to Phnom Penh in Cambodia and Zagreb in Croatia, aside from capacity upgrades to existing destinations.

Emirates SkyCargo continues to play an integral role in the company’s expanding operations, contributing 13% of the airline’s total transport revenue.

In an airfreight market that remained challenging with fast-changing demand patterns, Emirates’ cargo division reported a revenue of AED 10.6 billion (US$ 2.9 billion), a decline of 5% over last year, while tonnage carried slightly increased by 3% to reach 2.6 million tonnes.

This year, freight yield per Freight Tonne Kilometre (FTKM) decreased by 8%, reflecting the strong downward trend across the industry, and the weakening of major currencies against the US dollar.

Emirates’ SkyCargo’s total freighter fleet remained unchanged, with 15 aircraft: 13 Boeing 777Fs, and two Boeing 747-400Fs. In addition to belly-hold capacity to Emirates’ new passenger destinations, Emirates SkyCargo launched new freighter services to Phnom Penh (Cambodia), as well as new links between Dubai-Oslo and Delhi-Hong Kong.

During 2016-17, Emirates SkyCargo inaugurated Emirates SkyPharma, a 4,000 square metre, purpose-built facility dedicated to the timely and secure transport of temperature sensitive pharmaceutical shipments at Dubai International Airport; and launched White Cover Advanced, a protection solution designed for temperature-sensitive cargo.

Emirates’ hotels recorded revenue of AED 738 million (US$ 201 million), an increase of 5% over last year in a highly competitive market mainly in the UAE.

dnata performance

In its 58 years of operation, 2016-17 has been dnata’s most profitable yet, crossing AED 1.2 billion (US$ 330 million) profit for the first time. Building on its strong results in the previous year, dnata's revenue grew to AED 12.2 billion (US$ 3.3 billion), up 15%. dnata’s international business now accounts for 66% of its revenue.  

This substantial revenue increase was achieved through organic growth, and bolstered by its new acquisitions of dnata Aviation Services in the US in April 2016 and Air Dispatch in the Czech Republic in July 2016, in addition to an increase in its shareholding of Oman United Agencies Travel in Oman, and the full year impact of dnata Brazil acquired during the previous year.  

Building on last year’s record levels of investment, dnata continued to lay the foundations for future growth by investing more than AED 1 billion (US$ 272 million) into developing its people, facilities, technology and new acquisitions.

In 2016-17, dnata’s operating costs increased accordingly by 15% to AED 11.0 billion (US$ 3.0 billion), reflecting the impact of integrating the newly acquired companies mainly across its international airport operations. 

dnata’s cash balance remains very solid at AED 3.4 billion (US$ 926 million) and close to last year’s record high. The business delivered an AED 1.3 billion (US$ 350 million) cash flow from operating activities in 2016-17, which is similar to last year’s company record.

dnata’s employee strength increased to over 40,000, a 20% substantial growth which includes employees from its newly acquired companies. With the business’ growing international footprint, dnata’s staff ratio based outside the UAE has further increased to 56%.  

Revenue from dnata’s UAE Airport Operations, including aircraft and cargo handling increased by 6% to reach AED 3.0 billion (US$ 823 million).

In line with revenue growth, the number of aircraft handled by dnata in the UAE increased 2% to 216,000, and Cargo handling by 4% to 714,000 tonnes showing a first turnaround sign of the cargo industry’s ongoing malaise.

During the year, dnata also inaugurated its new AED 25 million export customer service centre and cargo integrated control centre in the Dubai Airport Free Zone, enhancing its overall product offering for airlines, freight forwarders and shippers.

dnata’s International Airport Operations division grew revenue substantially by 59% to AED 3.3 billion (US$ 906 million), on account of increasing business volumes and newly acquired businesses in the US, as well as the full year impact of dnata Brazil and dnata BV (Netherlands).

International airport operations now represent the largest business segment in dnata by revenue contribution. The number of aircraft handled by the division more than doubled within a year by 129% to 408,000, and Cargo noted a substantial growth of 56% to 2.1 million tonnes of handled goods, mainly driven by the full year consideration of dnata BV which was acquired in the last financial year.

Revenue from dnata’s Travel Services division has seen a slight decline of 5% to AED 3.1 billion (US$ 854 million). The underlying total transaction value (TTV) of travel services sold decreased by 9% to AED 10.7 billion (US$ 2.9 billion). These trends are the reflection of lower travel demand mainly from Corporates and Government entities in the Gulf region as well as the decline in value of the British pound against the US dollar after the Brexit decision.  

dnata’s Catering business accounted for AED 2.0 billion (US$ 547 million) of its total revenue, up 7%. The inflight catering business uplifted more than 60 million meals during the year, an increase of 7% on account of higher volumes in a number of markets and in line with revenue growth.  During the year, it opened a new purpose-built facility in Cairns, extending dnata’s network of kitchens in Australia to 11, and completed the build of a new Melbourne facility which will commence operations in mid-2017.

The full 2016-17 Annual Report of the Emirates Group – comprising Emirates, dnata and their subsidiaries – is available at: www.theemiratesgroup.com/annualreport

-ENDS-

US$ figures are converted at 1US$ = 3.67AED and are based on the full AED figures before rounding.

 DUBAI, U.A.E, 6th  April 2017 – The Emirates Group is once again ready to embrace hundreds of qualified Emirati job seekers at Careers UAE 2017, Dubai’s leading recruitment exhibition.

Held under the patronage of His Highness Sheikh Mohammed Bin Rashed Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai, the three-day fair will kick-off on 9th April at the Dubai World Trade Center. The Exhibition aims to expose talented UAE Nationals to a wide range of career opportunities.

“The Emirates Group participates annually in Careers UAE since its inception and continues to attract eager job seekers through creative approaches and interactive platforms,” said Amira Al Awadhi , Emirates’ Vice President National Recruitment & Development. “As we recognize the importance of recruiting qualified UAE Nationals, we continue to grow the Emirati workforce across all facets of business. The Emirates Group presently employs over 3,000 UAE nationals in various positions within the Emirates Group.”

Through its Emiratisation strategy, Rehlaty, the Emirates Group sets an Emiratisation target to recruit and retain UAE Nationals, offering a range of career opportunities and scholarships to ensure the new recruits are well-equipped for a dynamic career with the Emirates group. Click here to see our video on Rehlaty. 

UAE Nationals constitute a growing proportion across the Group, illustrating the success of UAE’s policies and Emiratisation programmes. The National Recruitment and Development division in the Emirates Group includes a dedicated team of 36 dedicated to recruit and develop extensive training programmes for UAE nationals. The department makes continuous efforts throughout the year to attract Emiratis, from regular visits to educational institutions and summer training programmes for students, to career fairs across the UAE and proactive recruitment.

The Emirates Group pavilion is located in Hall 8, stand number 8B-1 at Dubai World Trade Centre.

The Emirates Group revenue was AED 46.5 billion (US$ 12.7 billion) for the first six months of its 2016-17 financial year, up 1% from AED 46.0 billion (US$ 12.5 billion) during the same period last year. 

Following one of its best ever half-year profit performances last year, the Group for 2016-17 reported a half-year net profit of AED 1.3 billion (US$ 364 million), down 64%. The Group’s cash position on 30th September 2016 was at AED 14.9 billion (US$ 4.1 billion), compared to AED 23.5 billion (US$ 6.4 billion) as at 31^st March 2016. This is due to ongoing investments mainly into new aircraft, airline related infrastructure projects, business acquisitions, and the repayments of bonds totalling AED 4.1 billion (US$ 1.1 billion), loans and lease liabilities. 

“Our performance for the first half of the 2016-17 financial year continues to be impacted by the strong US dollar against other major currencies. Increased competition, as well as the sustained economic and political uncertainty in many parts of the world has added downward pressure on prices as well as dampened travel demand,” said His Highness (HH) Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline and Group.   

He added: “The bleak global economic outlook appears to be the new norm, with no immediate resolution in sight. Against this backdrop, the Group has remained profitable and our solid business foundations continue to stand us in good stead. In the first six months of this year, both Emirates and dnata continued to grow in capability and capacity. Our past investments in product and services are now paying off, enabling us to retain valued clients and attract new customers - reflected in the airline’s passenger growth of 2.3 million. We continue to make strategic investments, because we know we have to work even harder for every customer, and make every dollar spent go even further through innovation and driving efficiency across our business.” 

In the past six months, the Group continued to develop and expand its employee base, increasing its overall staff count to over 103,000, a 9% increase compared with 31 March 2016. This was mainly due to recent acquisitions in dnata businesses, and also required support for Emirates’ growing fleet. 

Emirates airline

Emirates continues to invest in the most advanced wide-body aircraft to improve overall efficiency and provide better customer experience. During the first six months of the financial year, Emirates received 16 wide-body aircraft – 8 Airbus A380s, and 8 Boeing 777s, with 20 more new aircraft scheduled to be delivered before the end of the financial year. It also retired 19 older aircraft from its fleet with further 8 to be returned by 31 March 2017. 

Emirates expanded its global route network by launching passenger services to four new destinations – Yinchuan, Zhengzhou, Yangon, and Hanoi.  As of 30 September, Emirates’ global network spanned 155 destinations in 82 countries, with Fort Lauderdale to come online on 15 December 2016. 

Operating the world’s largest fleet of A380s and the largest fleet of Boeing 777s, Emirates continues to provide ever better connections for its customers across the globe with just one stop in Dubai. 

Overall capacity during the first six months of the year increased 9% to 30.2 billion Available Tonne Kilometres (ATKM). Capacity measured in Available Seat Kilometres (ASKM), grew by 12%, whilst passenger traffic carried measured in Revenue Passenger Kilometres (RPKM) was up 8% with average Passenger Seat Factor dropping to 75.3%, compared with last year’s 78.3%. 

Emirates carried 28.0 million passengers between 1 April and 30 September 2016, up 9% from the same period last year. The volume of cargo uplifted remained stable at 1.3 million tonnes, a solid performance in a challenging air freight market. 

In the first half of the 2016-17 financial year, Emirates net profit is AED 786 million (US$ 214 million), down 75%, following one of the airline’s best half-year performances during the same period last year.    

Emirates revenue, including other operating income, of AED 41.9 billion (US$ 11.4 billion) was slightly down by 1% compared with AED 42.3 billion (US$ 11.5 billion) recorded last year. This is due to the unfavourable currency environment - where the US dollar continued to strengthen against most other major currencies; and increased competition resulting in lower average fares.  The airline was also impacted by currency devaluation and hard currency shortage in some African countries, as well as dampened travel demand due to the ongoing economic malaise and looming security concerns across major markets in its network.

Emirates operating costs grew by 5% against the overall capacity increase of 9%. On average, fuel costs were 10% lower compared to the same period last year. However, fuel remained the largest component of the airline’s cost, accounting for 24% of operating costs compared with 28% in the first six months of last year. 

dnata

dnata continued to strengthen its global businesses which now span 83 countries. In the first half of 2016-17, dnata’s international operations accounted for over 67% of its total revenue. 

dnata’s revenue, including other operating income, is AED 6.0 billion (US$ 1.6 billion), a robust 14% increase compared to AED 5.2 billion (US$ 1.4 billion) last year.  This solid performance was underpinned by the consolidation of dnata’s recent acquisitions in its ground handling businesses in Europe and Americas. Overall profit for dnata was down slightly by 1% to AED 549 million (US$ 150 million), mainly due to the impact of the strong US dollar on currency repatriation from its international businesses, and also due to start-up investment costs in some of its new acquisitions.  

dnata’s airport operations remained the largest contributor to revenue with AED 3.1 billion (US$ 843 million), a 31% increase compared to the same period last year.  Across its operations, the number of aircraft handled by dnata increased significantly by 75% to 297,721, and it handled 1.2 million tonnes of cargo, up 28%, reflecting the new businesses acquired, as well as an increase in traffic at Dubai International airport over the same period last year. 

dnata's travel division contributed AED 1.5 billion (US$ 404 million) to revenue, down 13% from the same period last year. The division’s underlying net sales decreased by 14% to AED 5.3 billion (US$ 1.4 billion), illustrating the impact of economic uncertainty and increased price competition in the travel and tourism industry. 

dnata’s flight catering operation, contributed AED 1 billion (US$ 286 million) to its total revenue, up  3%. The number of meals uplifted was at 34.2 million meals for the first half of the financial year, up 5% compared to last year’s figure of 32.7 million. 

The graduating class of 2016 comprised a total of 153 students from over 25 countries including 12 UAE nationals who graduated from the course as part of the Al Ruwaad programme for professional development developed by Emirates Group Security. The student cohort included both staff from the Emirates Group as well as external candidates. 121 students received university diplomas in aviation security management and 32 students graduated with university diplomas in aviation ground handling.

The university diplomas in aviation security management and ground handling are offered by the Centre of Aviation and Security Studies, the learning and development arm of Emirates Group Security, in partnership with Edith Cowan University from Perth, Australia. The part-time diploma programmes, recognised by the General Civil Aviation Authority (GCAA) and awarded under the Australian and Commonwealth University guidelines, equip students with the specialist skills necessary to manage security needs and ground handling operations in the fast growing aviation industry.

Over the course of 18 months students are taken through a range of subjects in aviation security and ground handling including the legal framework of aviation security, threat assessment and management and aviation logistics. Students who complete the diploma programme also have the option to earn internationally recognised credit points for future courses of study with Edith Cowan University. Over 1500 students have received university diplomas in the two streams since the inception of the aviation security programme in 2003 and the ground handling programme in 2006.

Emirates Group Security and CASS are committed to developing a pool of qualified talent specialised in aviation security for the regional as well as global aviation industry. In addition to the diploma programmes, Emirates Group Security offers a number of short term training programmes for ground staff, aircrew and professionals from security and related industries. 

The Emirates Group has spread its wings into every aspect of travel and tourism to become a leading global corporation in its field. With one of the youngest fleets in the sky and more than 500 awards for excellence worldwide, Emirates airline is one of two key divisions in the group.The other is dnata, which provides services in ground handling, cargo, travel, IT solutions and flight catering. Established in 1959, today, dnata is the world’s fourth largest combined air services provider with a global footprint extending to almost 75 countries. Propelled forward by their united strength, the two have evolved at a phenomenal rate to establish the Emirates Group as an immense organisation, spanning a portfolio of more than 50 brands and employing over 75,000 people.

About GE

GE (NYSE: GE) is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. GE is organized around a global exchange of knowledge, the "GE Store," through which each business shares and accesses the same technology, markets, structure and intellect. Each invention further fuels innovation and application across our industrial sectors. With people, services, technology and scale, GE delivers better outcomes for customers by speaking the language of industry.

About Etisalat

Etisalat is one of the world’s leading telecom groups in emerging markets. Headquartered in Abu Dhabi, Etisalat was established four decades ago in the UAE as the country’s first telecommunications service provider. An international blue-chip organization, Etisalat provides innovative solutions and services to 163 million subscribers in 17 countries across the Middle East, Asia and Africa.

Etisalat’s mission is to provide a best-in-class total customer experience for retail and business, deliver attractive returns to shareholders while investing in the long-term future of the company, and supporting economic development in all the markets it operates in. Aspiring to be the most admired telecom group in emerging markets, Etisalat strives to consistently foster innovation and deliver first-in-market technologies wherever it operates. This is evidenced by its many technological firsts and successes in the UAE and across its markets.

About DTEC

Dubai Technology Entrepreneur Centre (DTEC) is a technology incubation centre wholly owned by Dubai Silicon Oasis Authority (DSOA). DTEC is a purpose-built, start-up business centre designed to support young technology entrepreneurs and providing a nurturing platform for seed ventures. Spanning more than 4,600 square metres space, the facility is the largest of its kind in the Middle East region.

DTEC comprises state of art flexible desks, workstations, and offices, with facilities including 24-hour secure access and storage, as well as high-speed Wi-Fi, meeting rooms and printer stations. DTEC also offers a creative and inspirational work environment. DTEC also provides companies with highly subsidized business licenses and multiple employment visas.

More than 540 emerging startups and entrepreneurs currently benefit from DTEC in terms of office space, advisory support, counselling, and financial assistance.

DTEC is located within Dubai Silicon Oasis at the intersection of Sheikh Mohammed Bin Zayed Road (E311) and Al Ain Road (E66), minutes away from Dubai International Airport, Dubai International Financial Centre and Downtown Dubai.

Over the years, the Emirates Group has employed UAE Nationals in a variety of roles across the group. Whether with Emirates, the world’s largest international airline, dnata, the global air services provider or Group-wide business units such as Human Resources, IT, Procurement, Facilities Management, Internal Audit and Finance, the Emirates Group caters to all interests and educational backgrounds.

Through its Emiratisation strategy, Rehlaty, the Emirates Group have set an Emiratisation target last year to recruit and retain UAE Nationals, offering a range of career opportunities and scholarships to ensure the new recruits are well-equipped for a dynamic career with the Emirates group. In the last financial year, the Group employed 830 UAE Nationals and successfully introduced three new programmes specifically tailored for Emiratis:  SkyCargo- National School Graduate Programme, Emirates Airport Service - National School Graduate Programme, and dnata Travel Services- National School Graduate Programme.

UAE Nationals constitute a growing proportion of the leadership across the Group, illustrating the success of UAE’s policies and Emiratisation programmes. The National Recruitment and Development division in the Emirates Group includes a dedicated team of 43 dedicated to recruit and develop extensive training programmes for UAE nationals. The department makes continuous efforts throughout the year to attract Emiratis, from regular visits to educational institutions and summer training programmes for students, to career fairs across the UAE and proactive recruitment.

Held under the patronage of His Highness Sheikh Mohammed Bin Rashed Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai, Careers UAE 2016, a three-day fair, kicks off today at Dubai World Trade Centre.

During the 2015-16 financial year, both Emirates and dnata achieved new capacity and profit milestones, as the Group continued to expand its global footprint, and strengthen its business through strategic investments. 

Released today in its 2015-16 Annual Report, the Emirates Group posted an AED 8.2 billion (US$ 2.2 billion) profit for the financial year ending 31 March 2016, up 50% from last year. The Group’s revenue reached AED 93 billion (US$ 25.3 billion), a decrease of 3% over last year’s results, and the Group’s cash balance increased strongly to AED 23.5 billion (US$ 6.4 billion).

His Highness (H.H.) Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline and Group, said: “Emirates and dnata delivered record profits, solid business results, and continued to grow throughout 2015-16. Against an unfavourable currency situation which eroded our revenues and profits, an uncertain global economic environment dogged by weak consumer and investor sentiment, as well as ongoing socio-political instability in many regions around the world, the Group’s performance is testament to the success of our business model and strategies.”

“Our ongoing investments to develop our people and to our enhance business performance, enable us to react with agility to the new challenges and opportunities that every year brings. In 2015-16, the Group collectively invested over AED 17.3 billion (US$ 4.7 billion) in new aircraft and equipment, the acquisition of companies, modern facilities, the latest technologies, and staff initiatives. These will build on our strong foundations, extend our competitive edge, and accelerate our progress towards our long-term goals.” 

The Group’s employee base across its more than 80 subsidiaries and companies increased by 13% to over 95,000-strong representing over 160 different nationalities.

“Looking at the year ahead, we expect that the low oil prices will continue to be a double-edged sword – a boon for our operating costs, but a bane for global business and consumer confidence. The strong US dollar against major currencies will remain a challenge, as will the looming threat of protectionism in some countries. However, we enter the new financial year with confidence, backed by a robust balance sheet, solid track record, diverse global portfolio, and international talent pool. We will continue to evolve and grow our business profitably, and work even harder to meet and exceed our customers’ expectations,” said Sheikh Ahmed.

In line with the overall profit, the Group declared a dividend of AED 2.5 billion (US$ 681 million) to the Investment Corporation of Dubai.

Emirates performance

Emirates’ total passenger and cargo capacity crossed the 56 billion mark, to 56.4 billion ATKMs at the end of 2015-16, cementing its position as the world’s largest international airline. The airline increased capacity during the year by 5.5 billion Available Tonne Kilometres (ATKMs), or 11% over 2014-15. 

Emirates received 29 new aircraft, its highest number during a financial year, including 16 A380s, 12 Boeing 777-300ERs and one Boeing 777F, bringing its total fleet count to 251 at the end of March. At the same time nine aircraft were phased out, taking the average fleet age down to 74 months or approximately half the industry average of 140 months. The airline remains the world’s largest operator of the Boeing 777 and A380 – both aircraft being amongst the most modern and efficient wide-bodied jets in the sky today.

With the delivery of new aircraft, Emirates launched eight new passenger destinations: Bali, Bologna, Cebu, Clark, Istanbul (Sabiha Gökçen), Mashhad, Multan, Orlando; and two new additional freighter destinations: Columbus and Ciudad del Este. It also added services and capacity to 34 cities on its existing route network across Africa, Asia, Europe, the Middle East, and North America, offering customers even greater choice and connectivity.

With significant currency devaluations against the US dollar and fare adjustments following the reduction in fuel prices, Emirates revenue dropped 4% to AED 85 billion (US$ 23.2 billion).

The relentless rise of the US dollar against currencies in most of Emirates’ key markets had an AED 6.0 billion (US$ 1.6 billion) impact on airline revenue, and an AED 4.2 billion (US$ 1.1 billion) impact to the airline’s bottom line.

However, total operating costs decreased by 8% over the 2014-15 financial year. The average price of jet fuel fell during the financial year, supporting Emirates’ bottom line improvement. The airline’s fuel bill decreased by 31% over last year to AED 19.7 billion (US$ 5.4 billion). Fuel is now 26% of operating costs, compared to 35% in 2014-15, but it remained the biggest cost component for the airline.

The airline successfully managed increased competitive pressure across all markets to record a profit of AED 7.1 billion (US$ 1.9 billion), an increase of 56% over last year’s results, and a healthy profit margin of 8.4%, the strongest margin since 2010-11. 

Carrying a record 51.9 million passengers (up 8%), Emirates crossed the 50 million passenger milestone, and achieved a Passenger Seat Factor of 76.5%. The decline in passenger seat factor compared to last year’s 79.6%, is relative to the strong 13% increase in seat capacity by Available Seat Kilometres (ASKMs), and also in part due to lingering economic uncertainty and strong competition in many markets.

Overall passenger traffic growth continues to demonstrate the consumer desire to fly on Emirates’ state-of-the-art aircraft, and via efficient routings through its Dubai hub. Premium and overall seat factor for Emirates’ flagship A380 aircraft outperformed the network, underscoring the popularity of Emirates’ premium and A380 product amongst passengers. At 31 March 2016, Emirates had 75 A380 aircraft in its fleet, serving one out of every four destinations on its passenger network.

Under pressure from the weakening of all major currencies against the USD, passenger yield dropped to 26.7 fils (7.3 US cents) per Revenue Passenger Kilometre (RPKM).

To fund its fleet growth, Emirates raised a record of AED 26.9 billion (US$ 7.3 billion), using a variety of financing structures.

Financing highlights include Emirates entering into a unique hybrid operating lease structure put together by combining German banks and institutional investors with Islamic debt in Murahaba format to fund an A380 aircraft.

In Asia, Emirates continued to tap on the Japanese market for the Japanese Operating Lease (JOL) structure, and Japanese Operating Lease with a Call Option (JOLCO) on  A380 and Boeing 777-300ER aircraft delivered during the year. Emirates also closed the first ever operating lease on an A380 financed entirely by the Korean institutional market through private placements with a group of non-bank financial institutions.

These deals align with Emirates’ strategy to seek diverse financing sources, and underscore its sound financials and the strong investor confidence in the airline’s business model.

Emirates closed the financial year with a healthy and new record of AED 14.1 billion (US$ 3.8 billion) cash flow from operating activities.   

Revenue generated from across Emirates’ six regions continues to be well balanced, with no region contributing more than 30% of overall revenues. Europe is the highest revenue contributing region with AED 24.0 billion (US$ 6.5 billion), down 5% from 2014-15. East Asia and Australasia follows closely with AED 22.4 billion (US$ 6.1 billion), down 9%. The Americas region recorded revenue growth at AED 12.0 billion (US$ 3.3 billion), up 9%. Africa and Gulf and Middle East revenue decreased each by 3% to AED 9.1 billion (US$ 2.5 billion) and AED 8.4 billion (US$ 2.3 billion) respectively; and West Asia and Indian Ocean revenue decreased by 4% to AED 7.6 billion (US$ 2.1 billion).

In line with its customer-focused proposition, Emirates invested over AED 80 million (US$ 21.9 million) last year to install and operate inflight connectivity across its fleet, which is now 70% Wi-Fi enabled. The airline also launched revamped amenity kits for First and Business class customers, a new range of children’s toys and activity packs onboard, unveiled an enhanced fully-flat Business class seat for its 777-300ER fleet, and launched its two-class configured A380 featuring the largest personal inflight entertainment screens in Economy Class. Emirates also opened new dedicated airport lounges in Tokyo Narita and Cape Town, taking the number of dedicated Emirates Lounges across the world to 39, having invested more than US$ 352 million in its lounge programme since inception.

For 2016-17, Emirates has announced new routes to Yinchuan and Zhengzhou in China, Yangon in Myanmar and Hanoi in Vietnam, aside from capacity upgrades to existing destinations.

Emirates SkyCargo continues to play an integral role in the company’s expanding operations, contributing 14% of the airline’s total transport revenue.

Emirates’ cargo division reported a revenue of AED 11.1 billion (US$ 3.0 billion), a decline of 9% over last year, while tonnage increased by 6% to reach 2.5 million tonnes in an airfreight market that remained challenging with fast-changing demand patterns. This year, freight yield per Freight Tonne Kilometre (FTKM) decreased sharply by 16%, and was also impacted by the weakening of major currencies.

In addition to belly-hold capacity to Emirates’ new passenger destinations, Emirates SkyCargo increased freighter operations to Mexico City, and launched new freighter services to Ho Chi Minh City (Vietnam), Ahmedabad (India), Columbus (USA), Algiers (Algeria), and Ciudad Del Este (Paraguay).

During 2015-16, Emirates SkyCargo officially inaugurated its purpose-built cargo terminal for freighter operations at Al Maktoum International airport (DWC), and received delivery of a Boeing 777F, rounding off its total freighter fleet to 15 aircraft: 13 Boeing 777Fs, and two Boeing 747-400Fs.

Emirates’ hotels recorded revenue of AED 700 million (US$ 191 million), an increase of 1% over last year.

dnata performance

In its 57 years of operation, 2015-16 has been dnata’s most profitable yet, crossing AED 1 billion (US$ 287 million) profit for the first time. Building on its strong results in the previous year, dnata's revenue grew to AED 10.6 billion (US$ 2.9 billion). dnata’s international business now accounts for more than 64% of its revenue.   

This substantial revenue increase of 16% was achieved through organic growth, and bolstered by the first full year of Stella Group operations which dnata Travel acquired in October 2014 of the previous financial year, and airport operations in Australia which dnata fully acquired from its 50% joint venture partner Toll in March 2015.

Building on last year’s record levels of investment, dnata continued to lay the foundations for future growth by investing AED 585 million (US$ 159 million) into developing its people, facilities, technology and new acquisitions.

Highlights during the 2015-16 financial year include the acquisition of new international businesses: Aviapartner’s cargo business at Amsterdam Airport Schiphol; Ground Handling SPA in two airports in Milan; and RM Ground Services in Brazil, extending dnata’s global footprint to the Americas for the first time.

Revenue from dnata’s UAE Airport Operations, including aircraft and cargo handling increased by 13% to reach AED 2.9 billion (US$ 777 million). The strong revenue rise accounts for the effect of the 80-day runway closure at Dubai International airport (DXB) which dampened revenue growth in the previous year.

In line with revenue growth, the number of aircraft handled by dnata in the UAE increased 12% to 211,000, whereas Cargo handling dropped by 6% to 689,000 tonnes reflecting the cargo industry’s ongoing malaise. Dubai World Central now accounts for 24% of dnata’s cargo handling activities in Dubai. During the year, dnata began operations at DXB’s new concourse D, with 3,000 staff trained to help customers transition to the new facilities.

dnata’s International Airport Operations division grew revenue substantially by 32% to AED 2.1 billion (US$ 571 million), on account of increasing business volumes and newly acquired businesses in the Netherlands and Brazil. The number of aircraft handled increased significantly by 63% to 178,000, and Cargo noted a substantial growth of 46% to 1.4 million tonnes of handled goods. These results speak to the benefits reaped from the previous years’ investments in new international cargo handling facilities particularly in the UK.

dnata’s Catering business accounted for AED 1.9 billion (US$ 514 million) of its total revenue, down 7% and mainly on account of a significant weakening of major currencies against the US dollar. The inflight catering business uplifted more than 57 million meals during the year, a marginal decline of 1% on account of lower volumes in Italy.   

Revenue from dnata’s Travel Services division has seen a strong rise of 34% to reach AED 3.3 billion (US$ 901 million) and it now represents the largest business segment in dnata by revenue contribution. This is mainly attributed to business growth in the UK through the full year impact of Stella Group acquired October 2014, and the integration of the Group’s Destination & Leisure Management activities in Dubai, and travel distribution unit Emquest. The underlying total transaction value (TTV) of travel services sold substantially increased by 20% to AED 11.7 billion (US$ 3.2 billion). 

In 2015-16, dnata’s operating costs increased accordingly by 17% to AED 9.6 billion (US$ 2.6 billion), reflecting the impact of integrating the newly acquired companies mainly across its international airport operations and travel businesses.  

dnata’s cash balance is at a record high of AED 3.5 billion (US$ 944 million), having significantly grown over last year with its new acquisitions. The business delivered an AED 1.4 billion (US$ 379 million) cash flow from operating activities in 2015-16, which is an increase of 31% from last year and also a new company record.

dnata’s employee strength increased to over 34,000, a 24% growth which includes employees from its newly acquired companies. With the business’ growing international footprint, dnata’s staff ratio based in UAE has dropped to 48%.  

The full 2015-16 Annual Report of the Emirates Group – comprising Emirates, dnata and their subsidiaries – is available at: www.theemiratesgroup.com/annualreport

-ENDS-

US$ figures are converted at 1US$ = 3.67AED and are based on the full AED figures before rounding. 

The conference, driven by Emirates Group and supported by LinkedIn, focused on the use of social media for sourcing and recruiting, and aimed to address the challenges posed in identifying the right talent that meets the changing needs of today’s business environment, as well as the technology required to support this. The role of integrated social sourcing strategies to drive talent acquisition going forward was also discussed.

Amira Al Awadhi, Vice President National Recruitment and Development for Emirates Group said: “With the tremendous growth of a number of industries in the MENA region, utilizing socially and technologically led recruitment strategies are essential to attracting both active and passive talent. Today’s conference was a great platform to come together and discuss our experiences as a Group and to learn from other companies. Our aim is to continue to move forward and innovate in the business of talent acquisition, because our people are what give us an added edge in today’s competitive business environment.”

Talent acquisition professionals from over 40 companies based in the region hailing from industries like automotive, hospitality, banking, FMCG and technology attended the one day event. Panel discussions revolved around getting the most from using social media when recruiting and featured discussions around the latest social recruiting trends, case studies and best practices. Panels also discussed the successes and challenges of recruiting local UAE talent, and how brands differentiate themselves to attract strong candidates. The role of destination branding in employer recruitment strategies was also deliberated.

Keynote speakers and presenters included Amira Al Awadhi, Vice President National Recruitment and Development, - Emirates Group, Jim Rackett, Human Resources Manager, Recruitment Support Services, and Richard Mosley - Global Vice President of Strategy for Universum. Panel sessions were moderated by LinkedIn.

Emirates uses a variety of social media platforms for its recruitment needs and has a growing social following on platforms such as LinkedIn. The airline currently has the largest following on LinkedIn in the Middle East with over 500,000 followers. 

Emirates:Continued profitability and growth with 25.7 million passengers carried (up 10%); fleet expanded by nine new aircraft (14% increase in capacity)

dnata: Double-digit revenue and profit growth driven by first time consolidation of major international acquisitions Stella Group and Toll dnata

DUBAI, U.A.E., 5th November 2015: The Emirates Group today announced its half-year results for 2015-16, showing continued business growth and a strong performance.

The Emirates Group revenue reached AED 46.1 billion (US$ 12.6 billion) for the first six months of its 2015-16 financial year, down 2.3% from AED 47.2 billion (US$ 12.9 billion) during the same period last year, reflecting the impact of the strong US dollar against major currencies.

The Group marked one of its best half-year profit performances ever, with net profit rising to AED 3.7 billion (US$ 1.0 billion), up 65% over the last year’s results. The Group’s cash position on 30th September 2015 was at AED 14.8 billion (US$4.0 billion), compared to AED 20.0 billion (US$ 5.5 billion) as at 31st March 2015. This is due to ongoing investments mainly into new aircraft, airline related infrastructure projects, and business acquisitions.

His Highness (HH) Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline and Group, said: “Our top-line figures were hit hard by the strong US dollar against other major currencies. The currency exchange situation, combined with ongoing regional conflict and weak economic outlook in many parts of the world, dampened the positive impact of lower fuel prices during the first half of our 2015-16 financial year. However, we made a calculated decision not to hedge our fuel purchases, which paid off as fuel prices continued to soften. Emirates also made the decision to pass on savings from the lower fuel prices to our customers by cutting passenger fuel surcharges, and lowering fares across the network.”

He added: “That the Group is reporting one of its most profitable first half-year performances ever, speaks to the strength of our underlying business. In first six months of this year, Emirates and dnata grew in terms of capacity, capability and global reach - organically, and for dnata through strategic acquisitions as well. Looking ahead, we will continue to build on our core strengths by investing in new ways to improve efficiencies and deliver the best customer outcomes. At the same time, we will keep an eye out for strategic growth opportunities, and stay agile so that we can respond effectively to external challenges.”

In the past six months, the Group continued to develop and expand its employee base, increasing its overall staff count by 4% to over 87,000 compared with 31st March 2015.

Emirates airline

During the first six months of the financial year Emirates received 13 wide-body aircraft – 8 A380s, and 5 Boeing 777s. It also retired 4 older aircraft, resulting in a net increase of nine new aircraft for its fleet, with 16 more new aircraft scheduled to be delivered before the end of the financial year (31st March 2016). Emirates also expanded its global route network by launching services to four new destinations – Bali, Multan, Orlando, and Mashhad. As of 30 September, Emirates’ global network spanned 147 destinations in 79 countries. Bologna came online on 3rd November, and Panama City will be launched on 1st February 2016.

Operating the world’s largest fleet of A380s and the largest fleet of Boeing 777s, Emirates continues to provide ever better connections for its customers across the globe with just one stop in Dubai.

In the first half of the 2015-16 financial year, Emirates net profit is AED 3.1 billion (US$ 849 million), up 65% from the same period last year. This performance reflects the impact of lower fuel prices, and also the airline’s continued ability to grow passenger demand in line with significant capacity growth, despite external challenges such as continued regional unrest and economic malaise in many regions, and increased competition adding downward pressure on yields.

On average, fuel prices were 41% lower compared to the same period last year. Fuel remained the largest component of the airline’s cost, accounting for 28% of operating costs compared with 38% in the first six months of last year.

Capacity measured in Available Seat Kilometres (ASKM), grew by 16%, whilst passenger traffic carried measured in Revenue Passenger Kilometres (RPKM) was up 11% with average Passenger Seat Factor dropping slightly to 78.3%, compared with last year’s 81.5%. Emirates carried 25.7 million passengers between 1 April and 30 September 2015, up 10% from the same period last year. The volume of cargo uplifted was up by 10% to reach 1.25 million tonnes, a solid performance that continues to buck the market trend.

This performance shows the airline’s continued business growth, both in terms of capacity on offer and traffic carried, even accounting for the fact that during the same period last year, the airline had temporarily reduced capacity when it parked 17 aircraft due to the runway closure at Dubai International.

Emirates revenue, including other operating income, of AED 42.3 billion (US$ 11.5 billion) was slightly down by 4% compared with AED 44.2 billion (US$ 12.0 billion) recorded last year. This is due to the combined effect of an unfavourable currency environment - where the US dollar strengthened significantly against most other major currencies; and lower average fares reflecting the airline’s decision to pass on some of its fuel cost savings to customers.

dnata

dnata continued to grow its international business footprint, investing in infrastructure and operations which now span 74 countries. In the first half of 2015-16, dnata’s international operations accounted for over 67% of its total revenue.

dnata’s revenue, including other operating income, is AED 5.2 billion (US$ 1.4 billion), a strong 27% increase compared to AED 4.1 billion (US$ 1.1 billion) last year.  Overall profit for dnata increased by 64% to AED 557 million (US$ 152 million).  This outstanding performance was underpinned by the first full year contribution of dnata’s major acquisitions Stella Group, and Toll dnata. Also, on a comparable basis, last year’s performance had suffered significantly due to the one off runway closure at Dubai International Airport.

dnata’s airport operations remained the largest contributor to revenue with AED 2.4 billion (US$ 645 million), a 21% increase compared to the same period last year. This reflects the internal alignment of dnata’s airport services and cargo handling divisions, its growing international operations with the acquisitions in Australia and Europe, and as mentioned earlier, a rebound from the impact of the runway closure at Dubai International airport during the same period last year.

Across its operations, the number of aircraft handled by dnata increased by 21% to 169,951, and it handled 917,065 tonnes of cargo, and increase of 10% over last year.

Boosted by its major international acquisitions in the past 18 months, revenue from dnata’s Travel Services operation contributed AED 1.7 billion (US$ 469 million), up 90% from the same period last year. The travel division expanded its international offering with the acquisition of Stella Group, which contributed to a substantial increase in the division’s underlying net sales of 62% to AED 6.2 billion (US$  1.7 billion).

dnata’s flight catering operation, contributed AED 0.9 billion (US$ 257 million) to its total revenue, down 8%. The number of meals uplifted* was at 32.7 million meals for the first half of the financial year, up 4% compared to last year’s figure of 31.4m.

*Definition of ‘meals uplifted’ has been adjusted for 2015-16 to align with industry standards, and also for the same period last year. 

This enterprise-wide transformation strategy will see benefits cascade every area of business from customer experience, to commercial, to several back-office functions.

“While this initiative will have profound benefits across all business units, our end goal is to intelligently redefine the customer experience by developing a personal bond with individual customers at a scale which has never been achieved before in the history of the service industry,” said Sir Tim Clark, President of Emirates Airline.

“For this to work, we need to drive cross functional change across the entire company and this latest transformation strategy will help lay the foundation we require. We’ll be boldly examining new technologies and ideas to identify the opportunities they represent for both incremental improvement and disruptive change in our business model.  Big data, predictive analytics, artificial intelligence, machine learning, robotics, crowd sourcing and collaboration are areas we’re considering to help us establish an architecture of continuous innovation and re-invention.”

In order to execute on this transformation, the Emirates Group is establishing a centralised Enterprise Change Management team that will be headed by a seasoned senior executive with the mandate, resources and funding to drive this long term strategic change across the organization.

“The unique skills that we’re looking for to head this team and overall initiative will involve an extensive global search for the best candidates,” added Sir Tim. “We require someone with an extreme outcome and delivery orientation. This individual will be a proven leader with extensive experience in large scale enterprise transformations and be a true and passionate believer in the power of technology to shape business strategy.”

The Emirates Group

The Emirates Group has spread its wings into every aspect of travel and tourism to become a leading global corporation in its field.

With one of the youngest fleets in the sky and more than 500 awards for excellence worldwide, Emirates airline is one of two key divisions in the group.

The other is dnata, which provides services in ground handling, cargo, travel, IT solutions and flight catering. Established in 1959, today, dnata is the one of the world’s largest combined air services provider with a global footprint extending to 74 countries.
 

Propelled forward by their united strength, the two have evolved at a phenomenal rate to establish the Emirates Group as an immense organisation, spanning a portfolio of more than 50 brands and employing over 75,000 people.

The agreement was signed at the Emirates Group Headquarters by Amira Al Awadhi, Emirates’ Vice President – National Recruitment and Development and Essa Al Mulla, Chief of Emirates Nationals Development Programme. The signing ceremony was attended by Nasser Bin Kherbash, Emirates’ Divisional Senior Vice President, Human Resources Development and Employee Services, Zainab Al Zarouni, ENDP Corporate Relations Manager and senior representatives from both parties.

“At the Emirates Group, we recognise that UAE Nationals are key contributors to the progress of our organisation. Since we’ve established our National Recruitment & Development Unit in the early nineties, we’ve worked hard to ensure Emiratis are well-positioned across different facets of the business,” said Amira Al Awadhi. “We aim to attract up to 5000 UAE Nationals by 2020 and our partnership with ENDP is the best approach to reach that goal,” she added

The MoU sets specific recruitment targets each year through the exchange of information on applicants between the Emirates Group and ENDP. Using this information and through regular planning meetings, the team will develop mechanisms to implement the recruitment initiatives within the Emirates Group.

“Our goal at ENDP is not only to meet the future employment needs of Emiratis but to ensure that the culture of the UAE is woven into the fabric of our society. That is why our long-term partnership with Emirates was the perfect fit as the Group continues to support UAE nationals and respect the national culture through its services worldwide; bringing travellers into Dubai and representing the UAE abroad,” said Essa Al Mulla

The Emirates Group has recently revealed its Emiratisation strategy, Rehlaty. The national recruitment strategy is set to double the number of UAE Nationals within a five year period.

The National Recruitment and Development division in the Emirates Group includes a dedicated team of 39 to recruit and develop extensive training programmes for UAE nationals. The department makes continuous efforts throughout the year to attract Emiratis, from regular visits to educational institutions and summer training programmes for students, to career fairs across the UAE and proactive recruitment.

Released today in its 2014-15 Annual Report, the Emirates Group posted an AED 5.5 billion (US$ 1.5 billion) profit, up 34% from last year. The Group’s revenue reached AED 96.5 billion (US$ 26.3 billion), an increase of 10% over last year’s results, and the Group’s cash balance remained strong, growing to AED 20.0 billion (US$ 5.5 billion).

“2014-15 was a turbulent year for aviation. The fall in oil prices provided cost relief in the second half of our financial year, however it did not offset the hit to our profitability caused by significant currency fluctuations, nor the hit to our revenue from operational adjustments in addressing the Ebola outbreak, armed conflicts in several regions, and the 80-day runway upgrading works at Dubai International airport (DXB). Achieving our 27^th consecutive year of profit and one of our best performances to date, is testimony to the strength of our brands and business fundamentals, as well as the dedication and talent of our workforce,” said His Highness (H.H.) Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline and Group.

The strong rise of the US dollar against currencies in many of Emirates’ and dnata’s key markets had an AED 1.5 billion (US$ 412 million) impact to the Group’s bottom line, while the 80-day disruption at DXB had an estimated impact of AED 1.7 billion (US$ 467 million) on Group revenue.

“Every year brings a new set of challenges. In addressing these, we are always guided by the best interest of our people, our customers, and our long-term goals. As a Group, we keep a close eye on our top and bottom lines, but we never take our foot off the gas pedal when it comes to investing to enhance our business performance, and looking after our people.  In 2014-15, the Group collectively invested over AED 20.2 billion (US$ 5.5 billion) in new aircraft and equipment, modern facilities, the latest technologies, and staff initiatives. This was the second highest amount ever in one financial year after last year’s record investment.” 

The Group’s employee base across its more than 80 subsidiaries and companies increased by 11% to over 84,000-strong representing over 160 different nationalities.

“Looking ahead, the ongoing uncertainty for many currencies and economic markets around the world will continue to pose a challenge, as will the looming threat of protectionism in some countries. However, we move into the new financial year with confidence, and a strong foundation for continued profitability with our strong balance sheet, solid track record, diverse global portfolio, and international talent pool,” said Sheikh Ahmed. “We will continue on our journey of steady and rational growth, and work even harder to meet and exceed our customers’ expectations.”

In line with the overall profit increase, the Group declared a dividend of AED 2.6 billion (US$ 700 million) to the Investment Corporation of Dubai.

Emirates performance

In 2014-15, Emirates increased capacity by 4.0 billion Available Tonne Kilometres (ATKMs).  For the first time in the airline’s history, Emirates’ total passenger and cargo capacity crossed the 50 billion mark, to 50.8 billion ATKMs at the end of the financial year, cementing its position as the world’s largest international airline.

Emirates received 24 new aircraft during the year, including 12 A380s, ten Boeing 777-300ERs and two Boeing 777Fs, bringing its total fleet count to 231. At the same time 10 aircraft were phased out, taking the average fleet age to 75 months or approximately half the industry average of 140 months. The airline remains the world’s largest operator of the Boeing 777 and A380 – both aircraft being amongst the most modern and efficient wide-bodied jets in the sky today.

With the delivery of new aircraft, Emirates launched five new passenger destinations: Abuja, Brussels, Budapest, Chicago, Oslo and four new additional freighter-only destinations: Atlanta, Basel, Mexico City, and Ouagadougou. It also added services and capacity to 34 cities on its existing route network across Africa, Asia, Europe, the Middle East, and North America, offering customers even greater choice and connectivity.

The 80-day runway closure at DXB necessitated the grounding of 19 Emirates aircraft, reducing the airline’s capacity by 9%, and causing the reduction of services to 41 destinations over this period. The estimated impact on airline revenue was AED 1.6 billion (US$ 436 million). The Ebola outbreak in Africa prompted route suspensions and increased health and safety screenings at other ports; and geopolitics resulted in the suspension of services and re-routing of flight paths to avoid overflying conflict zones.

Despite these challenges, Emirates revenue reached a new record of AED 88.8 billion (US$ 24.2 billion). The average price of jet fuel dropped significantly during the second half of the financial year and has supported Emirates’ bottom line improvement. Emirates’ fuel bill decreased by 7% over last year to AED 28.7 billion (US$ 7.8 billion). Fuel is now 35% of operating costs, down by 4%pts compared to last year. However, fuel remained the biggest cost component for the airline. Total operating costs increased by 6%, compared to a revenue increase of 7% over the 2013-14 financial year.

The airline successfully managed increased competitive pressure across all markets to record a profit of AED 4.6 billion (US$ 1.2 billion), an increase of 40% over last year’s results, and a healthy profit margin of 5.1%, the strongest margin since 2010-11. 

Carrying a record 49.3 million passengers, up 11% from last year, Emirates managed to achieve a Passenger Seat Factor of 79.6%, an improvement compared with last year’s results (79.4%) in spite of a 9% increase in seat capacity by Available Seat Kilometres (ASKMs). This highlights the strong consumer desire to fly on Emirates’ state-of-the-art aircraft, and via efficient routings through its Dubai hub.

Under pressure from the weakening of all major currencies against the USD, passenger yield dropped to 29.7 fils (8.1 US cents) per Revenue Passenger Kilometre (RPKM).

Emirates also improved its premium seat factor despite lingering economic uncertainty and strong competition in many markets. Premium and overall seat factor for the airline’s flagship A380 aircraft outperformed the network, underscoring the popularity of Emirates’ premium and A380 product amongst passengers. At 31 March 2015, Emirates had 59 A380 aircraft in its fleet, serving one out of every four destinations on its passenger network.

To fund its fleet growth, Emirates raised a total of AED 18.7 billion (US$ 5.1 billion), using a variety of financing structures. Emirates achieved a major landmark when it closed the first ever Japanese Operating Lease on an A380. It also entered into a Japanese Operating Lease with a Call Option (JOLCO) with respect to one A380-800 aircraft to expand the investor base of the A380 into the Japanese market. During the year, Emirates also successfully closed sale and leaseback transactions for five B777-300ERs and one B777-200ER aircraft.

The financing highlight of the year was the successful issuance of a UK Export Finance (UKEF) guaranteed Sukuk bond of AED 3.4 billion (US$ 913 million) to fund the acquisition of four A380 aircraft to be delivered in 2015. This deal marked the world’s first Sukuk financing supported by UKEF and the largest ever capital markets offering in the aviation space with an Export Credit Agency guarantee.

These deals align with Emirates’ strategy to seek diverse financing sources, and underscore its sound financials and the strong investor confidence in the airline’s business model. Emirates closed the financial year with a healthy AED 13.3 billion (US$ 3.6 billion) cash flow from operating activities.   

Revenue generated from across Emirates’ six regions continues to be well balanced, with no region contributing more than 30% of overall revenues. Europe is the highest revenue contributing region with AED 25.2 billion (US$ 6.9 billion), up 7% from 2013-14. East Asia and Australasia follows closely with an increase of 3% and AED 24.6 billion (US$ 6.7 billion). The highest growth with 20% was recorded for the Americas to AED 11.0 billion (US$ 3.0 billion). Gulf and Middle East revenue increased 4% to AED 8.6 billion (US$ 2.3 billion).

Across the rest of the globe Emirates saw strong revenue increases from West Asia and Indian Ocean up 11% to AED 9.2 billion (US$ 2.5 billion) and Africa with AED 8.1 billion (US$ 2.2 billion) in revenue, up 5%.

In line with its customer-focused proposition, Emirates invested over AED 73 million (US$ 20 million) last year to equip its fleet with free Wi-Fi. By 31 March 2015, 107 of its A380 and Boeing 777 aircraft offered Wi-Fi services. The airline also opened new dedicated airport lounges in Glasgow and Los Angeles, taking to 37 the number of dedicated Emirates Lounges across the world. Emirates also opened a new 300-seat contact centre in Budapest to support its growth and supplement its language and response capability.

Looking forward to 2015-16, Emirates has to date announced two new routes including Denpasar and Orlando aside from a number of capacity upgrades to existing destinations.

The 2014-15 financial year has been a strong one for Emirates SkyCargo who reported a revenue of AED 12.3 billion (US$ 3.4 billion), a very remarkable 9% increase over last year. Contributing 15% of the airline’s total transport revenue Emirates SkyCargo continues to play an integral role in the company’s expanding operations.

Emirates SkyCargo’s tonnage strongly increased by 6% to reach 2.4 million tonnes in an airfreight market that remained challenging with fast-changing demand patterns. Emirates SkyCargo’s performance highlights its ability to grow revenues against the industry norm. This year, freight yield per Freight Tonne Kilometre (FTKM) decreased by 1%, and was also impacted by the weakening of major currencies.

On 1 May 2014, Emirates SkyCargo marked a major milestone with the move of its freighter operations to its new cargo terminal at Dubai World Central’s Al Maktoum International airport (DWC).  Capable of handling 700,000 tonnes of cargo annually, the new terminal at DWC is equipped with state-of-the-art technology and has the potential for further expansion to handle 1 million tonnes annually, positioning the business for future growth.

At the end of the financial year, the Emirates SkyCargo freighter fleet had grown to 14 aircraft - 12 Boeing 777Fs, and 2 Boeing 747-400Fs.

Emirates’ hotels recorded revenue of AED 693 million (US$ 189 million), an impressive increase of 23% over last year. This positive development was supported by the opening of the second tower of the JW Marriott Marquis Hotel in Dubai, the world’s tallest hotel.   

dnata performance

In its 56 years of operation, 2014-15 has been dnata’s most profitable yet, building on its strong results in the previous year. dnata's revenue grew to AED 10.3 billion (US$ 2.8 billion), crossing AED 10 billion for the first time. dnata’s international business now accounts for more than 60% of its revenue.   

This substantial revenue increase of 36% was achieved through organic growth, and bolstered by the first full year of Gold Medal Travel Group operations which dnata Travel acquired in March 2014 of the previous financial year, the acquisition of Stella Travel in the UK in October 2014, and the remaining 50% share in Toll dnata in Australia in February 2015. Also the sale of mercator, dnata’s aviation IT business, was completed in the 2014-15 financial year.

Building on last year’s record levels of investment, dnata continued to lay the foundations for future growth by investing AED 513 million (US$ 140 million) into its business. Its key investments in 2014-15 included: a new 700-seat contact centre in the Philippines, new airport lounges in Manila and Dubai; new halal kitchens in Italy; new cargo facilities in Australia, Iraq, Pakistan, Singapore, Switzerland, UAE, and UK; and new travel retail outlets in the Middle East.

Revenue from dnata’s UAE Airport Operations, including aircraft and cargo handling increased moderately by 5% to reach AED 2.5 billion (US$ 685 million) as it was significantly impacted by the 80-day DXB runway closure. Airlines during this time either had to reduce frequencies or operate smaller aircraft. The estimated impact on dnata’s revenue was AED 113 million (US$ 31 million). The number of aircraft handled increased moderately by 2% to 188,752 whereas Cargo handling dropped by 7% to 734,000 tonnes. Dubai World Central now accounts for 36% of dnata’s cargo handling activities in Dubai. 

dnata’s International Airport Operations division grew revenue by 16% to AED 1.6 billion (US$ 434 million), on account of increasing business volumes mainly in the UK. The number of aircraft handled increased by 5% to 109,546 whereas Cargo noted a substantial growth of 15% to 937,000 tonnes of handled goods. These results speak to the benefits reaped from the previous years’ investments in new international cargo handling facilities particularly in the UK.

dnata’s Catering business accounted for AED 2.0 billion (US$ 552 million) of its total revenue, up 7%. The inflight catering business uplifted more than 46 million meals during the year, a healthy growth of 13% on account of dnata’s consolidated operation in Italy as well as its growth in the UK. 

Revenue from dnata’s Travel Services division has seen a sharp rise of 278% to reach AED 2.7 billion (US$ 726 million) and now represents the largest business segment in dnata by revenue contribution. This is mainly attributed to business growth in the UK through the full year impact of Gold Medal Travel Group acquired March 2014 and the newly acquired business of Stella Travel as of October 2014. The underlying total transaction value (TTV) of travel services sold substantially increased by 66% to AED 9.8 billion (US$ 2.7 billion). 

In 2014-15, dnata’s operating costs increased accordingly to AED 9.3 billion (US$ 2.5 billion), reflecting the impact of integrating the newly acquired companies across its airport and mainly travel businesses.  

dnata’s cash balance of AED 3.1 billion (US$ 858 million) has significantly grown over last year impacted by the new acquisitions. It is the highest ever recorded figure. The business delivered a solid AED 1.1 billion (US$ 288 million) cash flow from operating activities in 2014-15.

dnata’s employee strength increased to over 27,000, a 19% growth which includes employees from its newly acquired companies. With the business’ growing international footprint, dnata’s staff ratio based in UAE has dropped to 51%.  

The full 2014-15 Annual Report of the Emirates Group – comprising Emirates, dnata and their subsidiaries – is available at: www.theemiratesgroup.com/annualreport

- ENDS-

US$ figures are converted at 1US$ = 3.67AED and are based on the full AED figures before rounding.